Customer ReviewsforTri County Air Conditioning & Heating, Inc.

We have using Tri County for about six years now and have nothing but friendly and professional service from everyone we have had contact with from the office personnel to the field techs, from installing new equipment and ductwork to regular routine maintenance. Highly recommended.

Always great service and excellent unit that has lasted over 20 years!!Very trustworthy company, I have recommended them to many!

*************************** Was very knowledgeable and gave me the information I needed to make an informed decision about my AC unit thank you, *****

Great company. Honest, knowledgeable, professional, and can be trusted to fix things in a fair conscientious manner.

I have a service contract with them, and I called when my A/C started leaking water. They made me wait 1.5 weeks for appointment, and then when the guy came he said the tray was full and the water could not reach drain line due to algae, so he cleaned it, charged me $300, and left. An hour later, it started leaking again. I called and was told someone would come that day, waited around all day and nobody showed up. I called at end of day and rescheduled to morning of next business day. They again have not showed up. I have called twice and they keep giving me the runaround. First call, I was next on list. Next call there were 2 people ahead of me. I asked to talk to manager and was told manager would call me, but I still haven't heard back. Apparently I am not a priority nor is the water damage the unit they installed and have serviced for years. I am out $300, have been a prisoner in my home for 3 days, and now have to find another company to assist.

They ordered partcame in yesterday. Says dont know when they can do. Promised to call when it came in to schedule. Heard nothing. Yet been out of air for days with 86 year old.they put in unit so i guess customers dont count on holiday weekends and guess not an emergency. 400 homes in this community. Good luck and tks for your customer support. Village office knows and u will need to see them before entering. Enjoy ur weekend. Forgot offered me 1 room ac for 200 per day. Yes u can laugh now. Latest update after call. Please call our office on tuesday. Thank you very much.

I've had Tri-County for over 12 years now and always highly recommend them and I would still give them hopefully in the future a high rating again. This is the first time I'm giving a low rating. I just had on 8/8/22 my annual maintenance performed on my AC unit. This is the first time I had Andrew who was a very nice fellow and we did have a conversation while he was working. Nothing against him personally, but when he was finished after he did the whole complete check up, I asked him to send me a full itemized statement with the prices listed separately as this time I had a bigger expense adding in UV light kits plus pymt. for the next annual plan included and also gave pymt. with a check. Well, he only sent a general statement along with the work checklist. I finally received the requested type of statement from a Danielle from the office who helped me out a lot. The next thing I only noticed about a week after he was here that he never replaced my piping that he took apart on the outside side of my house for the drain when he was cleaning it out. I manually was able to put the pieces back myself. Then I kept hearing a strange crackling noise in my ceiling where he changed my filter which I never had before. So I just recently checked that and I found that he put the air filter in upside down with the arrows going the wrong way which surprised me as this is something simple to know. Also I noticed, unless this could be the office department's issue, that my check still has not been posted as of today, 8/22! So I am getting concerned about that also. Sorry to have to currently write this about Tri-County as I always had nothing but good service and gave high recommendations in the past. Have no idea what happened this time. Thank you.