Annual Reports

  
     
Annual Statistics

2017 BBB Inquiries and Complaints for the Metro Washington, DC and Eastern PA Region:

Inquiries

1 Home Contractors 690,249
2 Financial Services 292,575
3 Insurance Services 154,550
4 Auto Dealers (New & Used) 123,522
5 Auto Repair 119,814
6 Heating & Air Conditioning 118,174
7 Roofing & Gutters 117,568
8 Collection/Debt Settlement 103,114
9 Health & Medical 94,986
10 Travel Agencies & Services 83,845

 

Complaints

1 TV/Cable/Satellite/Internet 11,480
2 Insurance Services 2,740
3 Auto Dealers (New & Used) 1,844
4 Auto Repair 1,670
5 Home Contractors 1,430
6 Financial Services 1,384
7 Health & Medical 1,102
8 Collection/Debt Settlement 987
9 Real Estate 892
10 Home Furnishing/Decor 870

 

TOTAL Inquiries & Web Visits: 10,655,643

TOTAL Complaints: 64,887

 

For a full list of BBB stats, visit BBB at a Glance