Business ProfileforChapman Windows, Doors, and Siding

In March of 2022, I began working with Ned S******** on a proposal to have 22 replacement windows installed in our house by Chapman Windows. When asked when the windows would be installed, Ned estimated, "...six months range from time of signing to installation at this point. However, we are trying to reduce the length of time." (Please see attachments: Ned email 1, 2). With that information, my husband and I chose to use Chapman and proceeded with the order. I submitted the signed contract (estimate #******) and agreed to be charged $4500 on 4/01/22. (Please see attachments: Estimate, deposit). On 8/08/22, I received an email from Patti F****** updating me that our order was still in production. I emailed Patti back on 9/08/22 asking for an update but didn't receive a reply. On 10/01/22, I called to inquire and was told there had been a delay and it would be around 3 more months before installation. I said this was unacceptable - it was well beyond Ned's estimated timeframe and it would be winter when they would be installed. On 10/03/22, my husband and I spoke with Nicole G*** who apologized for the delay and gave conflicting info about our windows being in production (two months AFTER Patti said they were "still in production"). I told Nicole winter was unacceptable, I no longer trusted Chapman, and wanted to cancel the order. Nicole countered by saying we already bought the windows and they would try to recoup the balance she said we owed. Nicole's only attempt to resolve the situation, other than offering free delivery, was to have the windows, which were suddenly "almost ready," installed the week before Christmas. I emailed on 10/03/22 that we signed the contract based on the agreed upon timeframe of approximately 6 months (but possibly less), that we were canceling the order, and wanted to be refunded the $4500 deposit. (Please see attachment: Cancel). We have asked for the deposit back twice but still have not received it.