Customer ReviewsforDavid's Bridal LLC

Business would not refund my money paid only 10 minutes prior for dress alterations that cost $850. No alterations were actually done. Just pinning. The company said that payments for alterations were final. They could easily have refunded the amount to my credit card. I took my dress to another tailor. I cannot afford a loss of $850.

For my daughters upcoming wedding, we purchased a Wedding Dress priced at $629.10. It was expected to arrive April 8th at which time, alterations would be needed. It came in early so, my daughter scheduled alterations for April 1st. We showed up at store and advised of our appointment. One associate asked us to have a seat, it would be just a moment. Another associate came out and asked if we were picking up an altered dress. We advised again of the appointment and they told us to wait a moment. Another 15 minutes passed, we inquired to another associate if there was an issue. They asked us to wait. Finally, the 2nd associate who told us to wait came out and told us they would take us back to alteration fitting room. DIrects us to room, hangs up dress (doesn't take it out) and told my daughter come out once you have it on. No offer to assist. I took out the dress from the garment back. It was dirty, it had holes in the material and hair all over it. The Associate said I apologize but we could probably alter it and not see it. Again, the dress was dirty with hair all over it and holes. I advised we DID NOT order an off the rack dress. It was to be brand new. She went to get Manager Jamoun K*****. I explained issue. She briefly look at dress, apologized and advised she had to reorder. I questioned WHY the dress would have been worn. Apparently, when David's Bridal sells you a NEW dress at the NEW price, if they have at another store (even the floor dress), it could be sent and sold as BRAND NEW. It is misrepresenting the cost of the dress and expectation of what is being paid. Nonetheless, it is disappointing for a soon to be bride to have this happen. All we got was a I am sorry, I will call you when it arrive - should be April 29th then we can set another appointment. Apparently, David's Bridal does not check the dresses for quality or for what is being sold. They will take your money, smile and "lie" about it being a new dress.

This company is fraudulent! They do not care about the customers. They sold me a USED, DIRTY dress. I immediately went to return it at their stores after 1.5 days, they refused to because it looked used. I have not used or worn this dress! They even refused to accept a mesh undergarment because it looks "used". Everything had tags on them and NONE of the items were used. I would stay away from this company AT ALL COSTS.

I love the fact they are so sweet at the Montgomery road location Ashlee and Tyra was the sweet hearts of the day I bought a formal dress for my daughters dance for the 15th of this month and they was so kind I also bought my wedding dress there witch I have still. I will be a returning customer as my daughter grows up and they both wished to see pictures of my daughter all dolled up when she does get ready. Thank you ladies for a wonderful welcome.have a merry Christmas and happy new year.

Terrible place and have had absolutely no customer service from the location in Wilmington NC.

I have bought at least 10 dresses from David’s bridal with little problems. This time I ordered a dress that said it would be delivered 11/7. On 11/8 i reached out and it had not been shipped yet. I will not be able to wear to my event and will have to buy another one day of the event. Also what good is the rewards program crap? With all those dresses I’ve never built enough points to be awarded any discounts??

First, in 2007 when I was a bride, I had an awesome experience and that is why I chose David's Bridal for a bridesmaid dress. Move forward to 2023 and I tried on a dirty dress that was stained. DISGUSTING! Why was it not cleaned when it was brought back from whom ever had it before?? Before I had my consult with Ashley at the Bay Area Blvd location, I screenshot off their locations website the dresses I liked or that were in the color of the bridesmaid dress chosen by the bride. I showed Ashley and she stated they didn't have those dresses. If I got them from your website, why wouldn't they be there? Should have been my second clue to go elsewhere. The only dress available was the stained one. I noticed the stains, none of the staff said anything about them, yes them, more than one. The woman that does the alterations treated one of the areas and got it out. So, I bought it. When I went in for the alteration’s appointment weeks later, the only stain that was left was small and was told it wouldn't come out. After the alterations were done, I was given the cost. I, as well as my mom who went with me, stated to Laurie that we were not told of any cost. She got Suzanne (the manager) and she said (because it’s a bridesmaid dress), "there's nothing I can do". Sure there is, you’re the manager!! You chose not to. Laurie stated if there are any other alterations that need to be done afterwards, I will not have to pay for them. Believe me, I had her write that on my receipt! When I tried on the dress after the alterations were done a few weeks later, I noticed it was longer in the front on one side than the rest of the dress. I was re-measured and the final fitting showed it was a little better and the stitching was horrible!!!! I will NOT go to David's Bridal again. They obviously don't care about their dresses or the customers. It’s a money thing to them. Now, I'm sure they'll have something to say in response to this, bring it on!

No Stars!!! They sold me a Sample dress for full price at davidsbridal.com. Sample Sticker was on it and it came in a plastic bag with a broken hanger. No padded bag or nothing. Customer service was horrible to get in contact with. VERY DISAPPOINTED!!!! Took me over a month of teying to get a call back. CEO Mr. MARCUM YOU MUST BE VERY PROUD OF YOUR COMPANY!!!!

They’re thieves. I purchased a dress for a wedding for $180. In less than 30 days I needed to return the dress because the wedding was called off. The dress was never worn, tags still on, and draped in the original plastic cover. They would not take the dress back or offer a store credit that could be used at a later date. Instead they insisted that I exchange the dress for something else within 60 days of the purchase date otherwise I’m stuck with the dress. I don’t need anything wedding related so they’re just taking my money and running. Additionally, I called CORPORATE to see if they would help and not only did they NOT help, they ignored my complaint, never returned my calls, and wouldn’t let me speak with a higher up who could help me. So I have a dress that I don’t need, I’m $180 in the hole, and David’s Bridal couldn’t care less about the paying customer. Never again. I don’t recommend this shady chain to anybody.

David’s Bridal did not share enough information when they take your measurements to get your tux made. I was wearing an Express dressy pants and the Store manager took my measurements and I asked a very specific question my pants are going to be exactly how this one looks and he/she SAID YES I repeated “I don’t like my pants long and to wide” after he/she took my measurements order my top and bottom, I received them and try them on. I was not ok with how they looked, my pants were extremely to wide / long and my white top the sleeves were 3” long and the bottom of my top was lower than my ass this is a white tux. Total with the alterations I needed it came out to $600 taking in consideration that my tux was a little over $300 plus $600 of alterations it is ridiculous that they can’t measure correctly. Stupid me sign the receipt, after asking somewhere else the price for alterations on a tux was way less than DB pricing, I regret buying there and the bad part is the store won’t return the money after signing the receipt. Learn lesson. Do not alter anything with them they are going to charge you even the air that you’re breathing in there.