Customer ReviewsforBasements Love Us Inc.

I am deeply disappointed in the customer service that I received after I contacted the company with a water in the basement problem. I had gotten the waterproofing done and paid the entire $8,724.00 bill off before I retired and the next year my basement was flooded. In good faith, I told the company to waterproof my basement. In good faith, I was told that if I got all the parts of my house done there would be no more water in the basement. The crack that is on the foundation was there at the onset of the survey and assessment of the job and price given. It had rained hard and the water has returned. The technician came out and then even from his visit more water has come. The company is advising me that a crack that was already there when I initially called would have to be repaired for an additional $3,000.00. My original agreement even states that service calls for seepage could be made for charge or no charge but this company does not take any responsibility for my situation or seem to care.

As we explained to the customer, we performed our work as per the fully executed legal contract dated 3/4/21. On the contract the customer paid for an interior waterproofing system that carries a warranty for any further water penetration coming up through the floor where our system was installed along the perimeter where the wall meets the floor only. On 4/17/23 the customer contacted us, nearly 2 years later, and indicated that she was having an issue. We were responsive and came out to the customer’s home on 4/20/23 to observe our system further and conducted testing. The system that we installed was in full working order and we have photos to substantiate. We provided the customer with a full recap of our findings. We explained to the customer that our warranty does not cover any foundation walls and offered a solution to her to eliminate this foundation crack that was leaking. Once we advised the customer it was additional work, she was not happy with our response. The scope to repair a foundation crack is a structural repair and not related to the waterproofing system. Please also note that the foundation crack has nothing to do with the interior job that we completed and also is not written on our contract. There is no indication of a structural repair of a foundation crack on our legal contract. Unfortunately, as with any business, we do not come out and perform additional work at no additional charge. We offered her a solution to help assist her and she declined. The work that we performed was agreed upon and completed as per the fully executed contract. Prior to the start of job the customer was walked over the entire job scope and at the completion of the job was fully walked over and the job scope was signed off and approved by the customer. The customer still has a warranty for the work that was completed relating to the waterproofing system that was installed. However, as we explained to the customer, for any additional work for a structural foundation crack there is an additional charge.

Worker cursed at me in front of my children. Left my house screaming. Office manager was rude and not helpful after this happened.

We do not condone or conduct business in this manner. This type of behavior is not tolerated. He has been terminated and is no longer affiliated with our company. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business.

Basements Love Us waterproofed our basement within 2 days. They were very professional and did a great job. I am definitely recommending them to all my friends & family. I am looking forward to the next project they will do for us.

Thanks for the feedback as it is greatly appreciated.