Business ProfileforiTalk Global Communications, Inc

I want to use I talkbb company as my security home provider. when I talk to them about the services and argee to useit as my security provider but have to help me set up and teach me how to use it and connect with my phone .then,they mail to me the equipment and promise me help me set up by phone .they just call me twice before I receive the equipment .after I received the equipment they never call me for follow up.I've been waiting for them call me back for set up and they didn't .so I found another security company as my home security provider .so I called yesterday for I talkbb about to cancel the services ,because they never helped me set up and the equipment I never open it and connect it to use.so they said they won't do it ,because after one month policy .the problem is I never use it and they didn't follow up when I received the equipment for help me set up. that's means the services never happened. they just want to charge me the money. that's wrong .because this services has never been set up and never been used and also they didn't follow up for services as they promised help me set up by the phone.