Business ProfileforStoryblocks

I cancelled my subscription in early December after seeing that I was auto-charged for another month after not using the service for awhile. I attempted to get a refund, but their policy is not to refund a customer even when they haven't downloaded a single thing from their website in over a month. I called a representative to confirm that this was the policy and that my subscription was cancelled and they said that was accurate and that I wouldn't be charged anymore. I still had my account in case I wanted to use the service again at some point, and they said I could download items until January 8th when my monthly subscription would end. Well, I just woke up and saw that I'd been charged again for another monthly subscription as if I never cancelled my membership. I have multiple cancellation emails confirming that my account should not have been charged, but this shady, greedy corporation is trying to sneakily continue charging me. I logged into my account to see that suddenly, my account has been renewed and I'm scheduled to be auto-charged again in a month. I just called their support number and it took me to an answering service where I spoke with someone who doesn't even work for the company and requested they refund me. She said she will forward them the information and confirm that my subscription is cancelled. I also deleted my CC info from my account to ensure that this can't happen again. I think this is despicable behavior for such a longstanding company, but it happens all the time, unfortunately. I would advise all to stay away from this entity and use other stock services like ******* or ***** or ******. Storyblocks' search system is garbage anyway.