Business ProfileforFlowers Mill Veterinary Hospital, Inc.

Started going to this vet as our vet moved to this location. We had shots and my dog was neutered there. We also boarded our dog several times there. The last time I went there I picked my dog up and we checked out. I paid my bill and was handed a receipt with a zero dollar balance. I started to get phone calls from this place telling me I owned 10 dollars. I really could not understand it. Once someone got me on the phone they said someone made an error and I owed 10 bucks. Again, my receipt said 0 due when I left. I started to get suspicious as to what was going on. Calls came at night not normal business hours so I finally said I think this is fishy and boarding or fraud. You can change your mind on what something cost after the fact. I asked to speak to a manager the next day. I was called by the manager ***** and she pretended not to know why I was calling. I had to go through the whole thing and she again said someone made a mistake and I was not charged the right amount. Again, I questioned why if someone made a mistake "how is that my problem?" You don't hand someone a 0 dollar bill and change your mind later. When I suggested that this was inappropriate and bordering on fraud/extortion. I was told by *****, that she did not like that and that I was no longer welcome. So I dared to question shady middle of the night phone calls demanding money and I am the problem. So now I have no vet because they could not get over someone would questions demands for money at all hours of the night and with no paperwork. They were like look at your bill it says 10 dollars due. Um I emailed the 0 dollar bill and they still "claimed" I owed 10 dollars. Shady, Shady Shady. And a shame because we love our vet.