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Find a Location

CarShop has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • CarShop

      21 Pottstown Pike Chester Springs, PA 19425-9517

      BBB Accredited Business
    • CarShop

      2801 Bethlehem Pike Hatfield, PA 19440-1313

      BBB Accredited Business
    • CarShop

      1971 Route 541 Westampton, NJ 08060-3822

      BBB Accredited Business
    • CarShop

      21200 Route 19 Cranberry Township, PA 16066-5806

      BBB Accredited Business
    • CarShop

      1021 Baltimore Pike Glen Mills, PA 19342-1018

      BBB Accredited Business

    Business ProfileforCarShop

    Used Car Dealers
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.54/5stars

    Average of 26 Customer Reviews

    Customer Complaints

    43 complaints closed in last 3 years

    14 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/15/2010

    Years in Business: 28

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    CarShop is a whole new way to buy a pre-owned vehicle.  CarShop is an auto sales group serving New Jersey, Pittsburgh, and the Philadelphia regions with seven locations. It offers used vehicles at haggle-free prices, most under Kelley Blue Book, detailed bumper-to-bumper warranties and a commission-free staff.

    Products & Services

    Certified used car, free CARFAX report, lifetime engine guarantee, bumper-to-bumper warranty, free home delivery

    Business Details

    This is a multi-location business.

    Find a Location

    CarShop has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • CarShop

        21 Pottstown Pike Chester Springs, PA 19425-9517

        BBB Accredited Business
      • CarShop

        2801 Bethlehem Pike Hatfield, PA 19440-1313

        BBB Accredited Business
      • CarShop

        1971 Route 541 Westampton, NJ 08060-3822

        BBB Accredited Business
      • CarShop

        21200 Route 19 Cranberry Township, PA 16066-5806

        BBB Accredited Business
      • CarShop

        1021 Baltimore Pike Glen Mills, PA 19342-1018

        BBB Accredited Business
      Headquarters
      21 Pottstown Pike, Chester Springs, PA 19425-9517
      BBB File Opened:
      3/19/2001
      Years in Business:
      28
      Business Started:
      3/20/1996
      Business Started Locally:
      8/1/1996
      Business Incorporated:
      3/20/1996
      Accredited Since:
      5/15/2010
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of VD032364 for this business, issued by Bureau of Professional & Occupational Affairs (BPOA)-PA

      These agencies may include:

      Bureau of Professional & Occupational Affairs (BPOA)-PA

      P.O. Box 2649

      Harrisburg PA 17105-2649

      (717) 783-1697

      Fax: (717) 7870250

      http://www.licensepa.state.pa.us/

      BBB records show a license number of BR025988 for this business, issued by Bureau of Professional & Occupational Affairs (BPOA)-PA

      These agencies may include:

      Bureau of Professional & Occupational Affairs (BPOA)-PA

      P.O. Box 2649

      Harrisburg PA 17105-2649

      (717) 783-1697

      Fax: (717) 7870250

      http://www.licensepa.state.pa.us/

      BBB records show a license number of BR025989 for this business, issued by Bureau of Professional & Occupational Affairs (BPOA)-PA

      These agencies may include:

      Bureau of Professional & Occupational Affairs (BPOA)-PA

      P.O. Box 2649

      Harrisburg PA 17105-2649

      (717) 783-1697

      Fax: (717) 7870250

      http://www.licensepa.state.pa.us/

      BBB records show a license number of BR025990 for this business, issued by Bureau of Professional & Occupational Affairs (BPOA)-PA

      These agencies may include:

      Bureau of Professional & Occupational Affairs (BPOA)-PA

      P.O. Box 2649

      Harrisburg PA 17105-2649

      (717) 783-1697

      Fax: (717) 7870250

      http://www.licensepa.state.pa.us/

      Type of Entity:
      Corporation
      Business Management
      • Mr. Kirk Schrader, President
      • Mr. Eric Rilee, Vice President
      • Mr. Jason Seipt, Company Contact
      • Mr. James (Jim) Polito, Company Contact
      • Mr. Steven Smith, General Manager
      Contact Information

      Principal

      • Mr. Kirk Schrader, President
      • Mr. Eric Rilee, Vice President

      Customer Contact

      • Mr. Eric Rilee, Vice President
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      43 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/15/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I bought a van from this business and bought an extended warranty as well on 12-06-2023. I cancelled the extended warranty few days later on 12-19-2022 The iisuer of the extended warranty is ********., Mailed the refund to carshop on 02-15-2023. So far I haven't received my refund and their finance manager is avoiding my calls and not responding to my messages. I called several times and can't get anywhere. They owe me $3050.00
      Read More

      Customer Reviews

      26 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tracy U

      1 star

      01/05/2024

      I bought a car the beginning of December 2023. I had the car two weeks and the entire exhaust system was rusted and had to be replaced. Keep in mind I did t even make my first car payment yet. They gave me a loaner car that was out of inspection!!!! Did they not see that too!! I then had to waste 2 days , drove there and back four times. Wasted my time and my gas. These people are schisters!!!! I would NEVER get anything from them. My next call will be to a lawyer. PEOPLE BEWARE!!!!!!

      CarShop Response

      01/15/2024

      To whom it may concern, Tracy U**** purchased a 2018 Buick Encore from CarShop Glen Mills on 12/1/2023. At time of purchase, the customer was provided a 3 month/3,000 mile powertrain warranty through CarShop. On 1/3/2024 she brought the vehicle in for a loud exhaust noise. During the diagnostic check, our technician found the exhaust system needed to be repaired. It was sent to a third-party vendor who specializes in this type of repair. As a convenience to the customer, we provided Ms. U**** with a loaner vehicle while the repair was being completed. She brought to our attention that the inspection sticker was expired for the loaner vehicle. We immediately brought the vehicle in to address the issue and updated the inspection stickers. Upon completion of the exhaust repair, Ms. U**** picked up her vehicle and returned the loaner on 1/13/2024. All repairs were done at no charge to the customer under our 3 month/3,000 mile CarShop powertrain warranty. We appreciate Ms. U**** bringing her concerns to our attention. All issues have been resolved. Going forward, should Ms. U**** have any concerns, she can contact CarShop Glen Mills directly for the fastest possible assistance.

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