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          Auto Connection has 1 locations, listed below.

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            Business ProfileforAuto Connection

            Used Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            8/8/2011
            Years in Business:
            23
            Business Started:
            5/31/2000
            Business Started Locally:
            5/31/2000
            Business Incorporated:
            5/31/2000
            Type of Entity:
            Corporation
            Business Management
            • Mr. Corey Bates, Owner
            Contact Information

            Principal

            • Mr. Corey Bates, Owner

            Customer Contact

            • Mr. Corey Bates, Owner
            Additional Contact Information

            Email Addresses

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/22/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Please read the attached emails for in depth clarification. I purchased a vehicle, the engine light came on the next day, I returned it. Previously when I purchased a vehicle from here and the engine light came on, they rebuilt in 4 times before finally replacing it on my 5th return. I went 3 months after purchasing that ******** *** without having it due to that reason. They kept it here. When this engine light came on I notified them less than 24 hours later. Brought it back. Test drove a **** against my desire, feeling rushed and needing something I said lets do it. Pulled it from the test drive to have it detailed and the engine, battery, and oil light all came on. Said NO WAY can this be vehicle number 3 like that. I was literally going to leave and was offered a nice **** ****. Drove smoothly. Clean interior. No lights on. I take care of my elderly mother and have a child.  Let’s do it so I have something. Next day, all the lights come on AGAIN! I’ve come multiple days. Last Thursday I spent my son’s birthday here the entire day. From 9:30am until 4:29pm. Didn’t get home until 7:15pm. Today I’ve been here since 10am and it’s now 6:05pm and I am still here and my truck still won’t be fixed and the supervisor mechanics doesn’t know what’s wrong or how to fix it. I am asking to have my vehicle serviced by **** themselves at Auto Connection’s Expense since they cannot figure out how to service the vehicle. All of the lights are still on. Causing it to fail inspection, preventing me from getting hard tags. PLEASE HELP!!!
            Read More

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Darrell G

            1 star

            02/17/2024

            Never will we go here again. We were sold a lemon. Car started leaking 2 days after purchase and they did nothing to resolve the issue on my wife's vehicle. Totally unprofessional and do NOT keep their promises at all.

            Auto Connection Response

            02/18/2024

            Hello Darrell, Please make sure you are reviewing the proper company. We have never before not taken care of a customer who experienced issues right after purchasing a vehicle from us. You can always reach out to our customer care team at ************

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