BBB Business Review

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BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that, Incorporated meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

103 complaints closed with BBB in last 3 years | 38 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 36
Billing/Collection Issues 10
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 55
Total Closed Complaints 103

Customer Reviews Summary Read customer reviews

15 Customer Reviews on, Incorporated
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 2
Negative Experience 11
Total Customer Reviews 15

Additional Information

BBB file opened: August 20, 2002 Business started: 12/13/2000 Business incorporated 12/13/2000 in DE
Type of Entity


Business Management
Mr. Steve Dumaine, President Ms. Melanie Reshetar, Manager of Customer Care
Contact Information
Customer Contact: Ms. Melanie Reshetar, Manager of Customer Care
Business Category

Travel Agencies & Bureaus

Alternate Business Names
Additional Information

Consumers are encouraged to contact Melanie Reshetar at 800-915-2322 extension 7121 prior to filing a complaint with the BBB.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.