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          Salter Spiral Stair has 1 locations, listed below.

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            Business ProfileSalter Spiral Stair

            Stair Builders
            BBB accredited business

            Contact Information

            105 G P Clement Dr

            Collegeville, PA 19426-2044

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            Email this Business
            (610) 489-5799

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            Customer Reviews

            1/5

            Average of 6 Customer Reviews

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            Customer Complaints

            7 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/23/2008

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Indoor & Outdoor Spiral Stairs, Spiral Stair Kits & Custom Spiral Stairs, Steel, Forged Iron, Wooden, Aluminum, Galvanized Spiral Stairs, Installation Support

            Business Details

            Location of This Business
            105 G P Clement Dr, Collegeville, PA 19426-2044
            Email this Business
            BBB File Opened:
            4/1/2004
            Years in Business:
            45
            Business Started:
            1/1/1979
            Business Incorporated:
            1/1/1979
            Accredited Since:
            9/23/2008
            Type of Entity:
            Corporation
            Business Management
            • Mr. Sam Saxton, President
            • Ms. Kelly Narke, Managing Member
            • Mr. Kahiem Amenra, Customer Service Manager
            Contact Information

            Principal

            • Mr. Sam Saxton, President
            • Ms. Kelly Narke, Managing Member
            • Mr. Kahiem Amenra, Customer Service Manager

            Customer Contact

            • Mr. Sam Saxton, President
            • Ms. Kelly Narke, Managing Member
            • Mr. Kahiem Amenra, Customer Service Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

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            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/20/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased a spiral staircase from paragon and went through a very long and expensive process of permit approval. The staircase was Mis engineered when my contractor attempted to install the rail and it did not fit Paragon sent a brand new rail which fit, but immediately started peeling. My contractor contacted paragon and paragon sent another rail. The rail they sent started peeling (paint) immediately upon installation.. my contractor called paragon again and they sent another rail which had the exactl same peeling/buckling problem. My contractor was told that paragon changed the paint formula, but they offered no further help. I’ve called several times and e mailed them and they have never responded. The last message and e mail I left the. Was November 11, 2022, and they still have not responded. Their website is misleading and fraudulous because they know their product peels, but they still sell it. Thank you for any help.******************* ************
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            Read 6 More Complaints

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Kenneth W

            10/04/2023

            WE DO NOT RECOMMEND THIS COMPANY! After spending more than 12k on a spiral stair we are extremely disappointed with the very poor customer service. First the stair arrived without notification. All the delivery instructions stated that products NEEDED a delivery date confirmation. That’s not the worst of it. The instructions and diagrams clearly indicate pre-drilled holes in steel to allow for wood tread install. Our platform did not have any. The customer service first said that they do not do it. Total Lie! No where does the “required tool and material” list indicate needing a drill, bit including sizes or where to drill holes. After a second conversation with Salter they said they used to drills holes but not anymore and that we must have gotten an old set if instructions. They have left us hanging with no response. If you but from Salter be prepared for frustration and disappointment.
            Read 5 More Customer Reviews

            Local BBB

            BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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