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          Find a Location

          Genetics & IVF Institute, Inc. has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • Genetics & IVF Institute, Inc.

              3015 Williams Dr Ste 110 Fairfax, VA 22031-4623

              BBB Accredited Business
            • Genetics & IVF Institute, Inc.

              1944 Lexington Ave N Cryogenic Laboratories Saint Paul, MN 55113-6401

            • Genetics & IVF Institute, Inc.

              1944 Lexington Ave N Saint Paul, MN 55113-6401

            • Genetics & IVF Institute, Inc.

              7400 Fannin St Ste 1175 Houston, TX 77054-1932

            • Genetics & IVF Institute, Inc.

              3401 Market St Ste 205 Philadelphia, PA 19104-3358

              BBB Accredited Business

            Business ProfileforGenetics & IVF Institute, Inc.

            Sperm Bank
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/23/2010

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Fertility Preservation & Genetic Services, Sperm Donation Banking & Storage Services, Embryo Storage, Genetic Services, Genetic Disease Testing, Directed/Known Depositors, Donor & Offspring Evaluation

            Business Details

            This is a multi-location business.

            Find a Location

            Genetics & IVF Institute, Inc. has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Genetics & IVF Institute, Inc.

                3015 Williams Dr Ste 110 Fairfax, VA 22031-4623

                BBB Accredited Business
              • Genetics & IVF Institute, Inc.

                1944 Lexington Ave N Cryogenic Laboratories Saint Paul, MN 55113-6401

              • Genetics & IVF Institute, Inc.

                1944 Lexington Ave N Saint Paul, MN 55113-6401

              • Genetics & IVF Institute, Inc.

                7400 Fannin St Ste 1175 Houston, TX 77054-1932

              • Genetics & IVF Institute, Inc.

                3401 Market St Ste 205 Philadelphia, PA 19104-3358

                BBB Accredited Business
              BBB File Opened:
              6/1/2001
              Years in Business:
              39
              Business Started:
              7/16/1984
              Business Started Locally:
              1/1/1986
              Business Incorporated:
              7/16/1984
              Accredited Since:
              7/23/2010
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of TB699 for this business, issued by U.S. Food and Drug Administration (FDA)-Federal

              These agencies may include:

              U.S. Food and Drug Administration (FDA)-Federal

              10903 New Hampshire Ave

              Silver Spring MD 20993

              (888) 463-6332

              http://www.fda.gov

              Type of Entity:
              Corporation
              Alternate Business Name
              • Cryogenic Laboratories
              • Fairfax Cryobank, Inc.
              Business Management
              • Mr. Sean Swindell, CFO
              • Mr. Nadeem Malik, CEO
              Contact Information

              Principal

              • Mr. Nadeem Malik, CEO

              Customer Contact

              • Mr. Nadeem Malik, CEO
              Additional Contact Information

              Fax Numbers

              • (713) 583-8583
                Other Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/13/2021

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              Agreed to pay for 6 months of storage at a discounted rate of $200. Signed the form emailed to me by Russell G******** and provided my credit card info for that discounted rate. Russell G******** then decided to charge my card an additional $160 without my authorization or notifying me. I found out about this additional $160 charge after American Express alerted me. I emailed Russell G******** telling him he was not authorized to charge the additional $160, only the $200. Russell was agitated in his response. Fact is, Russell charged my card for $160 illegally. Received a bill from Fairfax on 12.12.21 for storage on 11.20.21. I paid $200 for 6 months of storage. This $200 would include billings of 6.20.21, 7.20.21, 8.20.21, 9.20.21, 10.20.21 and 11.20.21. Russell decided to charge me $200 but only give me 5 months of storage instead of the agreed upon 6 months I authorized the $200 charge for. I did not authorize a charge of $200 for 5 months of storage. I can provide email exchange if necessary. Again, it is illegal to charge a credit card without authorization. It is also illegal to change terms agreed upon. The $40 charged for 11.20.21 needs to be credited. Future interactions with Russell G******** should be professional and I should be given the same future storage discounted opportunities as the other clients at Fairfax are given. I should not be penalized because I pointed out Russell's inappropriate behavior.
              Read More

              Customer Reviews

              0 Customer Reviews

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              How BBB Processes Complaints and Reviews

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