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Find a Location

Wash My Deck has 1 locations, listed below.

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    Business ProfileforWash My Deck

    Pressure Washing
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/18/2020

    Years in Business: 30

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Deck Pressure Washing, Deck & Fence Cleaning, House Washing, Commercial Power Washing

    Business Details

    Location of This Business
    8992 Mike Garcia Dr, Manassas, VA 20109-5455
    BBB File Opened:
    6/1/2002
    Years in Business:
    30
    Business Started:
    2/1/1994
    Business Started Locally:
    2/1/1994
    Business Incorporated:
    4/12/2011
    Accredited Since:
    5/18/2020
    Type of Entity:
    Corporation
    Alternate Business Name
    • Elite Pressure Washing
    • National Home Improvement of Virginia, Inc.
    Related Businesses
    Business Management
    • Mr. Stephen Chapman, Owner/President
    Contact Information

    Principal

    • Mr. Stephen Chapman, Owner/President

    Customer Contact

    • Mr. Stephen Chapman, Owner/President

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/09/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I first contacted the company to re-stain my deck on 21 June 2021. Three months passed and work was finally started on 17 Sep 21. The deck was washed and a technician would return after the deck was completely dry to then stain it. The agreed upon price was $ $1,600. My complaint about the company is the "seasonal" technician which was hired and who performed the staining did a horrible job and took zero care to cover the surrounding area directly adjacent to the deck. By not covering the immediate area, the stain was cast on the mulch bed, the plants, planters, pavers and a porch swing which had all been removed or is permanently located outside of the deck area. ***** stain covered all of the area. My plants, mulch, pavers and other items were completely *****. I took pictures and called and emailed the company. The technician also dumped out remaining stain into my mulch bed in 3 separate locations, leaving puddles of stain. He also sprayed excess stain all over my grass and went to lengths to conceal these piles by using a planter and a Frisbee (items laying close by in my yard) over the piles of wet stain. The technician tried to hide the piles of stain he dumped out in 5 places in my yard. Instructions were to stay off the deck for ************************************************************************************* a wet puddle of stain. Each time I attempted to make contact with the company, I was met with snarky, and condescending comments and was stonewalled when I asked to speak with management. I attempted no few than 10 times to get a hold of someone from the company unsuccessfully. Each time I called, I was told they were in "meetings" and wouldn't be available until sometime later in the week. After several emails which included pictures and my complaints, a different technician arrived at my home to try and clean up some of the over spray that the original tech had egregiously messed up. He could not remove the stain from the affected areas. UNSAT!
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

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