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Find a Location

The Plumbing Works has 1 locations, listed below.

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    Business ProfileforThe Plumbing Works

    Plumber
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/16/2012

    Years in Business: 31

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Complete Plumbing, Heating & Cooling Services / Residential and Light Commercial

    Business Details

    Location of This Business
    1319 Carbon St, Reading, PA 19601-1605
    BBB File Opened:
    5/28/1998
    Years in Business:
    31
    Business Started:
    10/1/1992
    Business Incorporated:
    11/21/1996
    Accredited Since:
    5/16/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of PA 003938 for this business, issued by Office of the Attorney General-PA. The expiration date of this license is 6/20/2024.

    These agencies may include:

    Office of the Attorney General-PA

    Strawberry Square, 14th Floor

    Harrisburg PA 17120

    (800) 441-2555

    http://www.attorneygeneral.gov

    Type of Entity:
    Corporation
    Business Management
    • Mr. Scott E. Kissinger, President/Owner
    Contact Information

    Principal

    • Mr. Scott E. Kissinger, President/Owner

    Customer Contact

    • Mr. Scott E. Kissinger, President/Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/13/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    In December 2022 The plumbers that came out were nice but because they seen that I was frantic and really in need I feel I was taken advantage of. I have a small sink in my bathroom and the plumber told me that he could fix my sink for $400. I then ran to atm while they began fixing it. Upon doing so I trusted the men in my house because I live alone and had just come from the hospital. By time I got back they were already done with the sink. Its a really small sink. I then asked could I take a bird bath because I can't use the tub? The plumber said no. He said that he found another leak. I stated that why would you charge me $400 for something that I can't use. He stated that he needed to wait for the pipes to unfreeze. Fast forward to last week the new people who are working on my house turned on the water and the pipe that THE PLUMBING WORKS supposedly fixed was spaying all over. When I called the company and asked why is this happening they then said because the pipe that they fixed is compensating for the other side. So they fixed a product that was doomed to fail. In there desperate attempt to take advantage who obviously knew nothing about plumbing and was in desperate need. This was is the wrong way of doing business. It should be stopped. They should come fix my sink like they said when I gave them the money. So they are trying to charge me almost $1000 for a small sink and I mean its really small. I wish you guys could see this.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michael Q

    1 star

    11/30/2022

    After having their technician avion come out to unclog my drain, they stated that my piping had to be updated. After offering numerous times to remove cabinets so they were not destroyed, their tech insisted that he will be taking care of it. I never seen my cabinets again and did not sign off in them removing the cabinets from the premise. After back and forth conversations with the owner Scott, nothing is to come of the missing cabinets. They left my house with dust through out the entire house, my wall was smashed and never repaired and they drilled through my roof. When asked if they would be making any repairs I was told they do not cross trades. STAY AWAY from this company as they have very poor craftsmanship.

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