Business ProfileforMy Plumber Plus

My Plumber installed a HVAC system in my mother’s home July 2014. On 28 March, I noticed that my mother’s heat pump was not working when the heat was on in the house. I contacted a Heating and Air Conditioning company to come in on Saturday to diagnose the issue. The controller and capacitor were checked and determined to be working. A booster was placed on the capacitor which helped facilitate the starting up of the Heat Pump. Once the Heat Pump turned on, the technician determined that the compressor was not functioning and needed to be replaced. I told the technician that I would be getting a second opinion and he stated that would be fine. The total cost for this diagnosis service was $70. We contacted My Plumber Plus on 3 April and mentioned that they had installed the Air Handler and the Heat Pump in July 2014 and that the system was not working and that we would like to have to someone come check it out. The HVAC Tech came to the house and checked the capacitor and stated that it was out of specs. I told him that a technician on Saturday said that the Compressor was bad and needed to be replaced. The HVAC Tech stated that he checked the compressor and there was no evidence of Freon leakage and that replacing the capacitor would solve the issue and he would be charging me $349 for parts and installation. He verbally guaranteed us that replacing the capacitor would fix the problem. I saw the capacitor available on Amazon for $13.00 and told him that it looks like I could install it myself. He stated that he was going to install the part and check the system to ensure proper function. Once he installed the part, he had to manually start the fan and the compressor was still non-functional. He came to the conclusion that the compressor was indeed bad but still had to charge me $349 for the capacitor. He recommended replacing the whole heat pump. I felt that I was led to believe that the capacitor was bad. I communicated with Customer Service with no resolution.