Business ProfileforEdwin Stipe, Inc.

We've been paying Edwin Stipe to do annual inspections of our heating, cooling, and plumbing since October of 2018. We pay for their most elite tier of services at roughly $30 a month which is supposed to come with a wide variety of perks to help when you're having a heating, cooling, or plumbing emergency. Earlier this week, we had water coming up through the basement shower drain despite never using the water in the basement and it hadn't rained in a week. It was flooding the floor and we now have mold in the basement. We called Edwin Stipe around 6pm to get assistance and the person who picked up the phone said to just call back on Monday cause they don't have a plumber on Saturday or Sunday. Their website promises "No breakdown guarantee plumbing inspections (if you should break down we will apply inspection investment towards your repair for one year)" as well as "Also, we operate round the clock and seven days a week. This means you can call us anytime and have an emergency plumber available right at your doorstep within minutes." Not only did we not have a plumber there in "Minutes", when we asked the guy on the phone who Edwin Stipe refers customers to on weekends if they don't have a plumber. The employee said "No, just call back on Monday, we don't have anyone and I can't help you" We've been paying them for FOUR YEARS for a service that doesn't even exist. The website promises 24/7/365 service and they hung up on us as there was water flooding our basement. They have not returned my email to them. I am seeking a refund for the "service" I've been paying for that doesn't exist. Their failure to find tree roots clogging our plumbing led to extensive damage to our basement, and they won't even come out on a weekend to fix it. We were forced to pay out of pocket for a REAL emergency plumber to come and fix the issue. We are seeking a full refund for being blatantly lied to about these services so we can afford to pay the actual emergency plumber we needed.