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          The Pros Weddings has 1 locations, listed below.

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            Business ProfileforThe Pros Weddings

            Photographer
            BBB accredited business

            Additional business information

            Additional Info:
            Consumers may contact Hugh Riley, Vice President, directly at 732-552-7597 with any concerns or questions about The Pros and its services.
            See all additional business information

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/3/2015

            Years in Business: 46

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            The Pros Weddings is a national provider of affordable wedding photography, videography and disc jockey entertainment.  

            Products & Services

            Wedding Albums, prints, video edits

            Business Details

            BBB File Opened:
            1/1/1991
            Years in Business:
            46
            Business Started:
            1/1/1978
            Business Incorporated:
            11/19/1991
            Accredited Since:
            8/3/2015
            Type of Entity:
            Corporation
            Alternate Business Name
            • The Pros Entertainment Services, Inc.
            Related Businesses
            Business Management
            • Mr. Michael Guerelli, Controller
            • Ms. Kat McOwen, Director of Marketing
            • Mr. Greg White, COO
            • Mr. Michael Guerrelli, CFO
            • Mr. Hugh Riley, CEO/Owner
            Contact Information

            Principal

            • Mr. Michael Guerrelli, CFO

            Customer Contact

            • Mr. Hugh Riley, CEO/Owner
            Additional Contact Information

            Email Addresses

            Industry Tip

            BBB Tip: 8 tips for hiring a photographer

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/08/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            The pros were hired to provide photography, videography, DJ and photobooth for our wedding in October 2021. The pros guaranteed us a photographer, who as it turns out was contracted with another company for the day of our wedding. Weeks before our wedding we had to scramble to find another photographer and incur a lot of expenses with that. The videographer did not stay for the full time that he was paid for, he did not film everything that was asked of him to film and only videoed less than an hour for an 8 hour working day. We will never be able to recreate this day and were counting on this video to share with friends and family who couldn't attend our wedding. The photobooth was completely unprofessional and not what was expected. The pros has not followed up on the many video edit requests we've made for the short video and we never received our video edit. We have dealt with so much stress and cost involving having to find a new photographer weeks before our wedding, having our once in a lifetime day not fully recorded when we paid for it to be videoed for 8 hours and can never get that day back is irreplaceable to us. We would like a full refund from the pros for all of the amounts we've paid to compensate for the terrible and unprofessional service we've received as well as the derogatory and demeaning way were spoken to by CEO Hugh R***** when trying to resolve the photography issue. The paid amount to date is less the photography refund is $4,198.16.
            Read More

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Nickolas S

            02/15/2024

            Update: spoke with the owner, Hugh. This review has been updated to reflect that conversation. Short version: The Pros company policy is to have their videographers shoot in 1080p. In 2023. Your *master* video file will be 1080p30. Absolutely embarrassing. Longer version: my wife and I booked The Pros for a photo/video/DJ package for our wedding in Oct 2023. When we received the video, I was surprised to find how low quality it was. Since it was delivered on a thumb drive, I assumed the final cut was exported to 1080p to save space. Turns out, that's the only quality available because the *original footage* was shot in 1080p at the Pros direct instruction. My videographer found this to be an odd requirement (again, this was a wedding in 2023, I can practically guarantee the smartphone you're reading this on takes higher quality video), but I did not know it was company policy until *after* the event was over. I spoke to the Director of Production (Frank Canning), who was unapologetic that this is their policy in order to save money on cloud storage space. Glad you were able to save $0.97 on AWS S3 costs at the expense of my footage. No apology was offered and certainly nothing approaching a refund. Since we specifically instructed our guests not to take photos or video because we paid for a (supposedly) professional service, I will never experience the memories in anything other than a resolution introduced circa-2003. Great. Hugh's comments were mostly around 4k's impact on workflow, but anyone with even hobbyist experience can tell you no-one would edit 4k footage raw on a timeline; they would use proxies. With regards to the other services contracted, the photos were excellent. Both photographers were a joy to work with, and the finished album is outstanding. The DJ played radio-safe edits of songs despite my direct requests (on two occasions) to only play originals, but did an okay job as MC. Overall, I would recommend The Pros for services other than video.

            Local BBB

            BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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