Business ProfileforDeerBusters.com

on 7/20/22 I purchased 2 rolls of 2' x 100' 19 Gauge Galvanized Steel Black PVC Coated Hardware cloth 0.25" x 0.25" Mesh from DeerBusters.com It was delivered on 7/22/2022. On 7/23/22 I unpacked one of the rolls and immediately noticed it was made of wire much smaller than I was expecting it to be. I then peeled back the PVC coating and measured the wire and then went online and found a AWG wire gage calculator. The wire this mesh is made of is 23 Gauge not wire not 19 Gauge wire as they claim. 23 Gauge wire is less than 1/2 the cross sectional area of 19 Gauge wire. less than 1/2 the strength, weight, cost, ect. According to the Wire Gage calculator I am using, 23 gauge steel wire has a cross sectional area of 0.0004 square in. and a Diameter of 0.0226 inches. 19 Gage steel wire has a cross sectional area of 0.0010 square in. and a Diameter of 0.0359 inches My measurement of the wire is 0.021 inches. This is consistent with 23 Gauge steel wire. On 7/23/22 I contacted them about this discrepancy and they seemed to be baffled by the wire sizes and then later remarked "there can be a variety of "standard" wire gauge charts on the internet." The wire size calculator I am using matches perfectly with 23 Gauge steel wire, which 1/4" x 1/4" wire mesh is typically made of. After going back and forth several times over the difference between 23 Gauge wire and 19 Gauge wire they offered to take back the two rolls and refund my payment but wanted me to pay the return shipping. I refused to pay the return shipping. if they would have advertised the hardware cloth correctly as being made of 23 Gauge wire instead of falsely claiming it was made of 19 Gauge wire, I never would have purchased it to begin with. They should be responsible for there own mistake, whether it was incompetence or deliberate intent to deceive, they are the reason the two rolls have to be returned and they should pay the return shipping.