Customer ReviewsforSenate Termite & Pest Control

I asked Senate Termite &Pest Control Manassas VA company to treat my house for house Pest. A guy came to my house and said it will cost $400. Also he said that after that first visit if the technician come again for service, the company will charge $40 for each visit.. I asked what kind of bait he will use to get ride of all the pest I have in my house. He simply said that it is very good and I will see when the technician comes to treat my house. I again asked him that are you not going to spray or do something today. Again he said he will not be the one doing the treatment, but he came to see the problem that I have in my house. The Pest Control guy never said that he is signing me to a year contract. He also never told me that I will be charged $40 every single month regardless how many times the company comes to treat my house. The second visit a guy came from the company and placed small black box in all the rooms and placed some hard green color bait inside of the black box. The Pest problem did not stop. So, I called STPC and told them about my dissatisfaction. Third visit was scheduled and a guy from STPC came and checked all the boxes and he said that he didn't have greasy type of bait that the household Pest like to eat. He also said that he came from Virginia office, and he don't have it. Since STPC send me a link to do a survey. I aske that my money back. The problem did remain even after the 3rd visit. Another guy called me from the company and said that he will send the Supervisor I told him that I care less even if he send the owner of STPC. If you cannot solve my problem I want my money back. 4th visit Carlose came, and he said that he is the Manager of STPC. Carlose did a good job. The 2nd visit guy should have done what the 4th visit guy (Carlose) did. Today I called STPC to cancel my services with STPC because I was never told about the yearly contract and the monthly service charge. I am upset the STPC not trustworthy.

I had an absolutely awful experience with this pest control company. I initially requested a consultation, was surprised with same-day service, and got a $250 bill. When confused about this my tech offered an initial service but did not mention it was the same price. Since they never discussed pricing beforehand, it felt like a scam. I've been trying to contact them for almost a month now, and there hasn't been a single response until today. Their customer service is terrible, with hang-ups, relentless calls, and zero follow-throughs on my account after I asked to have them note I am waiting for the manager. This company's lack of transparency, poor communication, and unprofessionalism have made my experience a complete nightmare. I strongly advise against using their services.

I had an absolutely awful experience with this pest control company. I initially requested a consultation, was surprised with same-day service, and got a $250 bill. When confused about this my tech offered an initial service but did not mention it was the same price. Since they never discussed pricing beforehand, it felt like a scam. I've been trying to contact them for almost a month now, and there hasn't been a single response until today. Their customer service is terrible, with hang-ups, relentless calls, and zero follow-throughs on my account after I asked to have them note I am waiting for the manager. This company's lack of transparency, poor communication, and unprofessionalism have made my experience a complete nightmare. I strongly advise against using their services.

Terrible company- Not a company you can trust-avoid getting any service done by them. I was mislead to believe I had termite damage and I was also billed for a service which was Never done as I was ONLY billed by e mail as nobody actually came to the house to perform service. I was told that I would continue to have the same person perform my services but that was Not true. My guy always left the invoice in the door after completed service and explained what was done if I was home as they are supposed to do as any legitimate company would do. My last service was done-according to the bill by e-mail by someone else-they claim. I was home all day and nobody ever knocked or rang the doorbell. I was also charged on my credit card which I never gave them permission to use a second time .As I recall it is Not legal to keep numbers of cards on file with any company-unless given permission in advance to do so.

I'd choose zero stars but the BBB site doesn't allow for zero. I'd recommend people save themselves the headache and choose another company. Looks like several other people have filed complaints about Senate through the BBB website. I’ve had multiple issues with Senate. The call center people at the company were very nice, but the owner of the company was extremely unethical and unprofessional when he came to my house. I paid Senate over $11,000 for them to do insulation & there were some issues going on with the crawlspace insulation job that I wanted someone to take a second look at. John (the owner of the company) made it clear that he did not like that I wanted these issues to simply be looked at after the job had already been completed. The moment he arrived at my house he was rude and unprofessional. When I was trying to explain my concerns about the crawlspace he literally said, “It’s not even your money that’s paying for this. It’s your mom’s money”. (I admit my mother gave me some cash for a small portion of the services as a birthday gift, but the contract has always been in my name and all fees have always been deducted from my bank account). No one at Senate has ever had any interaction with my mother as she lives out of state, but I made the mistake of telling one of the reps about my mother’s birthday gift. I got the feeling that John’s intent from the very beginning of his arrival was to be so incredibly confrontational and rude that I’d volunteer to cancel my own contract (which I did). Pretty sure he wanted me to cancel my contract because a few weeks ago, I had to threaten to take Senate to court over a totally separate issue that wasn’t related to the crawlspace issue. Fortunately, I would have had to cancel my contract any way due to having to move soon (military family). This issue has progressed from being a problem related to services to an issue about speaking to customers in an extremely disrespectful manner.

The General Manager is dishonest and the owner lives abroad. On 9.7.22 $375 was withdrawn out of my account without my permission and applied to my past due balance. When I spoke to the manager he blatantly lied and said I spoke to a representative and provided me with the name of a person who I never spoke to. He went further to say my account was past due and I owe them they money so he "took" i.e.., kept my credit card on file without permission and used it to make future unauthorized charges. He told me, "we have a contract and you can take up this you with your bank" and futher add he will show my contract, which by the way does not have any references the credit card I use to make a one-time payment. It should be illegale for businesses to keep your personal bank information on file without permission. When I asked to speak with the owner, he informed me that I would NEVER speak to the owner because the company owner does not live in the U.S. and he only collect money from people in the U.S. while living abroad. When means the website is false in advertising local ownership. Bottom line, the service is not worth the cost of poor management and unethical practices.

I spotted a dead rat in the yard and based on Anji's Recommendation I scheduled with Senate Pest Control a free inspection. They inspected my attic showing me pictures of rodent feces and urine that had saturated the insulation in the attic, as well as a squirrel nest, and an electrical box covered by insulation. We entered into a contract to remove the insulation, remediate the rodent infestation and install new insulation for $6,600 payable @ $1,000 a month with no financing fee. Good Deal, right? NO! I cancelled the contract. An independent person went into my attic, took video and photos, and there was nothing even resembling rodents, feces, urine saturated insulation or nesting by squirrels. Senate Pest Control used fake pictures. The rat is alive and thriving. Beware

Poor and unprofessional service. The tech Chris was very rude and unprofessional. I scheduled an appointment for rodent treatment, but Chris came prepared to sell me quarterly recurring service only. When I told him that I was looking for a treatment, as I had made it clear during scheduling, he got visibly upset and nasty. He literally threw his business card at me. I would not recommend this company. I think they con people by offering free assessment to get into your house, but their sole purpose is to sell their recurring service whether you need it or not.

They are the worst service agent you can ever get for your pest control. They are criminally minded. I had a service contract with them for which they came over couple of times instead of controlling the pest, they kept using a different chemical and lying about it. Some times, they will even claim they came around to do a pest control and no one was at home(which is a lie) and insist on you paying them the quarterly fee. The worst company for pest control guys. I was a victim of their scammed.