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Find a Location

Koons Tysons Toyota has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Koons Tysons Toyota

      8610 Leesburg Pike Vienna, VA 22182-2225

    • Koons Tysons Toyota

      8201 Leesburg Pike Vienna, VA 22182-2672

    Business ProfileforKoons Tysons Toyota

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    23 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Koons Tysons Toyota has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Koons Tysons Toyota

        8610 Leesburg Pike Vienna, VA 22182-2225

      • Koons Tysons Toyota

        8201 Leesburg Pike Vienna, VA 22182-2672

      Location of This Business
      8610 Leesburg Pike, Vienna, VA 22182-2225
      BBB File Opened:
      1/1/2000
      Years in Business:
      34
      Business Started:
      10/1/1989
      Business Started Locally:
      10/1/1989
      Date of New Ownership:
      1/1/1999
      Business Incorporated:
      10/20/1988
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 8556 for this business, issued by Motor Vehicle Dealer Board (MVDB)-VA

      These agencies may include:

      Motor Vehicle Dealer Board (MVDB)-VA

      2201 West Broad Street Ste 104

      Richmond VA 23220

      (804) 367-1100

      Fax: (804) 3671053

      http://www.mvdb.virginia.gov/

      Type of Entity:
      Corporation
      Alternate Business Name
      • Kline Tysons Imports Inc
      • Koons Tysons Scion
      • Asbury Automotive Group
      • Koons Automotive Tysons Corner
      Related Businesses
      Business Management
      • Mr. James Koons, Owner
      • Mr. Nigel Hayes, General Manager
      Contact Information

      Principal

      • Mr. James Koons, Owner

      Customer Contact

      • Mr. James Koons, Owner
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      23 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/21/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I bought a car on 12/31/2022. The finance manager ***** upsold me several warranties including a wheel and tire warranty. I work in DC so I thought it was a good idea. After a week of owning the car a tire pressure monitoring system TPMS sensor went bad and needed replacing. I also got some rash on the rims from potholes in the city I assume. I bought the warranty for that exact reason. I was told they would cover that damage. So I scheduled a service visit, drove the opposite direction of my job, an hour, and dropped it off. An hour later I get a call saying a have no warranty in the system. ***** never put it in. He took my money and jacked up my monthly payments for the warranty but never activated it. So he lied to me, took my money, and gave me nothing in return.

      Customer Reviews

      11 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Eileen F

      1 star

      04/04/2024

      I recently purchased a vehicle. My one requirement was it needed to be out the door for $25,000, including all fees. Nothing went right during the purchase. At one point the salesman from Koons Toyota told me that they had a 2024 Camry, but it was high mileage. It comes with a 10 year warranty he says. I asked again if it was “OUT THE DOOR” for $25,000, a deal breaker as I told all vendors. He confirmed it was. I asked that ALL paperwork be done when I arrived as I would have a rough drive home. The salesmen also played up the 10 year warranty. As I had no vehicle, and I was in Richmond, I had to piece together a way there. I took an Uber from my house to the bus station, a bus to the Metro, Metro to the nearest stop, and walked in the pouring rain to the dealership. When the salesman finally presented the paperwork, (after an hour) the car was $27,000. I argued that we had an agreement for $25,000 out the door and he said “Well that doesn’t include whatever necessary fees.” I said he understood what we agreed to and he duped me. Again, he promoted the warranty. I proceeded to finance to finish the paperwork. I stupidly signed many documents just trying to get out of there, with the wrong carpets and a damaged USB receptacle. As an aside, on the way home, the car next to me and about 5 feet ahead crashed into the Jersey barrier and split apart. I planned to pay off the car immediately: but I had to set up a financial account. Why, I don’t know. When the bill came in, I set it aside knowing I would be paying it off. When the time came, I looked at the bill. Over $34,000!! $7000 more than I committed to. It was then I found out that four warranties had been added to my account!

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