Business ProfileforKaren Radley Acura Volkswagen

I was sold a 2019 Acura RDX in April of 2021. I took my vehicle to be serviced for the driver assistance systems that were showing an issue via instrument panel lights. I made an appointment for a diagnostic service at the service center of this dealership. It took them 3 hours to determine why the lights were on on my instrument panel. Side note, my RDX had 37k miles on it and was under 4 years old, so my full manufacture warranty was still valid. The service advisor told me she was ready to speak to me. I walk into her office and she tells me that the radar sensor behind my emblem needed to be realigned. She proceeded to tell me that the calibration would take up to 3 hours of labor. Their labor charge is $165/hour. Then she proceeded to tell me that my warranty was voided because I had a bent bracket on the grille of my RDX and that voided the warranty completely for them to realign the sensor. There was no physical proof that there was a bent bracket to stop them from getting behind the emblem to align the sensor. I left the dealership without them touching my car because I refused to believe my warranty was voided. I left and took my RDX to another local Acura dealership. Professional, friendly, and organized. They immediately took my car to the service garage, put it on their lift and diagnosed the problem in less than 45 minutes. The service advisor then told me that there was no bent bracket to stop them from getting behind the emblem, that my warranty was 100% valid, and that it would take them only 30 minutes to realign the sensor all under my manufacturer warranty. They also gave me a complimentary multi point inspection along with an exterior car wash, The disappointment and betrayal I felt leaving Karen Radley Acura in Woodbridge, VA was upsetting to say the least. Unprofessional, lack of solid communication, and dishonesty has made me decide that I will never be back there for anything regarding my Acura.