Customer ReviewsforDARCARS Honda Fairfax

Not enough room to fit the timeline mentioned below. But whatever you do, DO NOT DO BUSINESS with the organization. The only thing that didn't make this a complaint, is that they finally did refund the money for the part that was unavailable. July 29, 2023 Dear General Manager, Today we had a less than ideal experience at your service department. You can see the timeline of events below. After having experience with two other Volvo Dealerships since we have owned our C70 I was truly appalled at how things were handled within your Service Department. The lack of communication, engagement, kindness, care and competency is a slight to the Volvo brand and expectations of Volvo owners. I am writing to make you aware of this information and letting it serve as documentation of my concerns and the utter lack of concern the majority of your staff seems to have with customer satisfaction. I will be informing Volvo Corporate of this experience as well as the Better Business Bureau. Of course I will share this on various Social Media platforms and intend to engage with the State Corporation Commission to ensure that ownership is aware of how their business is being operated. I am sincerely grateful that our first experience with your establishment was so bad to ensure that we will never return and will count myself lucky that I live in a place with multiple Volvo dealerships so hopefully I can remain a loyal customer to the brand. Because after our experience today, I would not buy a Volvo if I had to work with your dealership. With the utmost seriousness, Jonathan H

I don’t believe 2000 characters will allow me to convey the lack of Customer Service, Care , and Communication. This actually runs systemically throughout the entire dealership and to the Executive offices. Here’s a briefing of the details, but it goes way deeper than just this. I was left without my car to drive home at 7:00pm on a Wednesday, after dropping it off at 10:45am for my leased vehicles 50,000 mile service, new tires, a new battery in my key, a factory recall on the tire pressure sensor, and an overall check of the car and what may need to be done. It was held up because the service rep ENRIQUE didn’t keep in contact with me from 2:07pm on and had “options for me to consider with my vehicle”. Meaning they wanted me to pay for something. Flash to the 2 days later when I’m able to pick the car up and all that was done was an oil Change/a new battery put in my Key. After this I leave the dealership and read the service report which says I have a “missing engine cover…. Bud”. I confront the service manager named Mike, who has been doing nothing but apologizing to me for their constant lapse in care/customer service, and explains that my car “doesn’t come with a engine cover”. Then why was it noted that I hate a missing one in my service report and no note can be found on my 10,20,30, and 40 thousand mile visit reports? I take this issue all The way up to the NE Regional Manager of VW Patrick Coyle who blows me off, passes me down the line to the executive customer service center, and they have the same, “hey we are sorry, but we don’t care about customers with loyalty to our company (owner of a Jetta model since 2008)”. Throughout this whole process it takes both the GM (after emailing me that he would call me the next day) and the Executive Service Rep 48 BUISNESS hours to contact me and relay the same standard that everyone at VW has… “hey we are truly sorry for all of this” ACTIONS SPEAK LOUDER THAN WORDS! AVOID THIS DEALERSHIP AND COMPANY!

Let me start off by saying I wish I could give less than one star. Using the True Buy system through my credit union, I received information that this dealership had a car meeting my specifications. I used the system to share my interest and set up a date and time to test drive the automobile. It's important to note that the drive time to this dealership was slightly over an hour and a half. When I arrived, the dealer began showing me newer models. Not interested in an upsell, I stated I wanted to look at the car we discussed. After walking outside and trying to show me another car, he stated the car we had discussed previously had been sold. He asked again if I would be interested in looking at other cars. I stated no and left. Hours later, he send images of the keys and said someone had placed the keys in a different area and that the car was available. He stated he would mark the car as sold and asked for the title and VIN of the car I would trade for the car at the dealership. I told him that I was not interested in continuing the discussion. Due to the attempts at an upsell, the subterfuge and shady dealings, I say this business is lees than reputable. Do not waste your time.

I would give it zero stars if I could. Dealership is shady. They claim the advertised price is only if you are using their financing. Are you kidding me who would finance these days unless you have to let alone use theirs. STAY CLEAR!!

The salesman Sam talked to my husband on 2/27 at approx 1 pm. We live in Mechanicsburg PA and they had a vehicle we were very interested in buying. We explained we had a trade in. Sam recommended we come in- we drove 2 hours with traffic. I had asked Sam when we were on our way what time they closed - he said 5:00 or until done helping a customer. We got there at approx 4:15 and took car for short test drive and started application. They offered us $2500 lower than two other dealerships and Sam was advised if we came back on Monday they may be able to offer more. We explained we could not do that. We said we will just put money down- asked him to advise what the interest and payments would be with $2,000 down on a car that $17,999 to start. They said okay and pulled out credit. They did not explain that they wouldn’t be able to provide the interest rate and payment until Monday. We feel had we known that we would not have advised to run our credit. They said banks don’t provide lending rates after 5 on Sunday. I told them we should have been advised of that. I feel like they were not honest and should have been honest I what they could do and that even without a trade we wouldn’t be able to finalize. Also they advertise that they offer the highest payment for vehicles, but they were the lowest we have worked with. The salesman Sam was nice but I feel he wasn’t told or did not share with us what was and was not possible. My credit report has been pulled and I don’t think we can return to purchase the vehicle. The finance manager was very matter of fact and I could tell he just wanted to get home. We don’t have bad credit and I truly believe they hoped we would just take the low offer on the trade. My question is how could they finalize with the trade as is but not without. They thought we would fold and instead I became frustrated and left.

Actually zero stars. My husband and I purchased a certified Volvo on Sunday. We are awaiting insurance settlement from our Mercedes was for totaled streetside. We went through finance, approved at 1.99%. They were going to detail the car. All papers were signed. I sent my husband home to Winchester, over an hour home, because he started feeling sick. He was assured that everything had been approved. I was left in the waiting room, and an hour later, told that the interest was going to be higher. If we had any clue, we would have written a check hours prior. We have incurred great expenses lately, and thought this made sense, short term. In the end, I called an Uber. $100 home. By the time my husband was 10 mins. from home, he got over the mountain, and received my SOS calls. He turned around and drove back to Fairfax. The GM wagged his bony finger at me and screamed at me. They FINALLY offered to honor the original offer. Absolutely not. Bait and switch. My husband waited a day to calm down, and spoke with the GM this afternoon. Note, he left messages today, but no call back. Finally, hubby spoke wiyh him. Mario needs anger management classes. He screamed at my husband, who didn't interrput him. When my husband tried to speak, he hung up on him. DO NOT GIVE THIS DEALER YOUR BUSINESS. I AM A GRIEVING MOMMA AMD DON'T NEED MY CAR SHOPPING TO MAKE ME CRY.

I thought I bought a car online! When I found the Civic Sport I was looking for in Fairfax Honda's inventory I followed the "buy online" link and selected the lease option. I reviewed and accepted the terms of the lease. I applied for and was approved for credit by Honda Financial Services. Next I selected the pickup date and time and uploaded my driver's license photo and proof of insurance. I submitted my order and received email confirmation and a Google calendar request for pickup. I was happy to have leased a vehicle online! I expected a call from the dealership, but that call never came. The morning of the day I was supposed to pick up the car I called to confirm, and the salesman told me that they have no record of my order. I forwarded him my order confirmation email and waited on the phone while he reviewed the email. He promised to call me back, but several hours later I got a text saying that due to the global chip shortage, his manager was unable to honor the deal. This deal was advertised on their own website. I never negotiated a deal, or any discount whatsoever. I asked for a manager and got a call from Layton a few hours later. Layton told me that the website is broken and that he deal is not valid. He couldn't explain why his sales rep cited the chip shortage. He never offered an apology or made even a meager attempt to make a sale. It was as if I were a bother, not a customer. I had to remind him that I didn't develop his website, and I was just trying to buy a car! When I asked him to provide a quote, he refused to email the quote, saying people will use that info to shop the competition. I called again a day later, but Layton never called me back. Honda should rescind the franchise license of this dealership because Rosenthal Honda is doing damage to the Honda brand.

I live in New Jersey and finally found a like new used 2020 Honda Civic at Fairfax. I negotiated a lower then the advertised price with the General Sales Manage which also now included an extended (CPO) warranty. At my request, I was sent an itemized price agreement which shows all the taxes, Motor Vehicle registration and document fees. After reviewing it I signed the agreement and emailed it back early that evening. The following morning I called to close the deal and with a deposit and was told that the GSM, Kusad, would not be in until noon. I called again that afternoon, left a message while in the meantime contacting auto transporters for the car to be delivered to NJ. I never received a call back, so I called again at 6 pm and was told he left for the day. I called again the following morning and again he wasn't available so I spoke spoke to the GM, Tiffany, who said she and Kursad would call me later that afternoon to finalize the sale. I also wanted to be assured that the car came with the CPO warranty as per Kursad's email. She was also nice enough to offer some assistance contacting their dealers auto transporter. A couple hours later she called me back to tell me that the car was already sold to someone else the previous evening? Since Kursad was never available and did not return my call, earlier that day, I can only concur that he had no intention on honoring the deal, once a new local customer, who was probably willing to pay a higher price, came into play. This is not how you run a business. Consumer loyalty should always take precedent over profit.

They told me that they flushed my break fluid but after some investigation, I found out they actually didn't do it and lied to me. After contacting VW customer care and involving them, the dealership admitted that my car's break fluid was not flushed (although I already paid for it when I purchased a maintenance package). This is one the issues (among other issue) that I had with this dealership (service department). They don't care about the customer. Trusting them is a mistake.