Customer ReviewsforAutohaus Lancaster, Inc.

Horrible!!! I was told if I show up we have an agreement to purchase the car at full price. I was also told that I didn’t have to put any deposit down since we had an agreement. The sales director Wray B******** put his most junior guy on the sale which was Troy B******** , sound familiar? Anyways, I asked Troy what time do you open, he said, “ 9 am”. I said, “ I’ll be there at 9am”. I had a car reserved and was planning on driving 2 hours 15 min early in the morning to show up at 8:45 am. I had a flight into DCA and when I landed, got a text from Troy stating that another customer traded his other 308 which had more miles on the vehicle and put a deposit down on the car and it was sold. Wow, !! Buyer beware….. I emailed the GM, Joe D**** and he gave me a canned response that Troy is fairly new at the sales position and sorry for the misunderstanding. Troy also texted me that he was “ only doing his job”, that’s funny, if he would have been doing his job, then I would have put a deposit on the vehicle when I asked him. Either way, my fault for taking his word over sound judgement. They don’t make them like they used too. What a shame!!!! Don’t use these cracker-heads. Never got a personal call from the Troy or the GM or the sales director to own up and be a man to take responsibility for the screw up. Let alone, the owner who was the car they were selling. Wouldn’t surprise me if he authorized the sale. That would be Tom W******