Business ProfileforJK Moving Services

JK Moving has refused to settle our household damages claim filed in August of this year. JK was responsible for moving our goods from New Mexico to our new home in Colorado. Included in our household goodies were a row of 4 theatre seats that were broken in the move. The hinges on 2 of the seats were broken off from the base of the seats and another seat had the fabric ripped off as well as looking like it had been rubbed across some oily substance. The attached pictures will show the damages incurred on this particular item. JK offered to settle the damage to this particular item for $400 saying it was only “cosmetic damage.” The check they sent for damages (for the theatre seats & all the other broken/damaged items) includes the statement that “by cashing this check you agree to settlement in full.” We refused this amount in an email to Carla Rice who said it would be sent for further review. Several weeks later she offered to up the “cosmetic” damage amount by $100 which we again refused. Since that time, multiple calls and emails have resulted in zero response. On Wednesday Dec. 7th my wife contacted executive management team manager *** ***** (###-###-####) who assured her this would be addressed and would contact her no later than Friday Dec. 9th. Nothing. We are very frustrated by this experience and want someone to take responsibility for this and get this resolved. JK is being ridiculous when they say this damage is “appearance” only and the item can still be used. It can’t. The check JK sent us expires this Monday December 14th though it cannot be cashed as the entire claim would then be closed.