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      Country
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          Find a Location

          Newrez LLC has 131 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Newrez LLC

              1100 Virginia Dr Ste 125 Ft Washington, PA 19034-3276

              BBB Accredited Business
            • NewRez LLC

              6250 Old Dobbin Ln Ste 110 Columbia, MD 21045-5840

              BBB Accredited Business
            • NewRez

              510 Broad Hollow Road, Suite 302 Melville, NY 11747

              BBB Accredited Business
            • NewRez, LLC

              787 5th Ave S Naples, FL 34102-6603

              BBB Accredited Business
            • NewRez, LLC

              3255 Tamiami Trl N Naples, FL 34103-4106

              BBB Accredited Business

            Business ProfileforNewrez LLC

            Mortgage Banker
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.23/5stars

            Average of 856 Customer Reviews

            Customer Complaints

            299 complaints closed in last 3 years

            12 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/30/2009

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Newrez LLC (Newrez) is a leading nationwide mortgage lender and servicer. As a lender, Newrez focuses on offering a breadth of industry-leading products, supported by a loan process that blends both human interaction and the benefits of technology into an unparalleled customer experience. Founded in 2008 and licensed to lend in 50 states, Newrez is headquartered in Fort Washington, Pennsylvania and operates multiple lending channels, including Correspondent Lending, Wholesale, Direct-to-Consumer, Retail, and a network of joint venture partners. Newrez’s servicing business consists of its performing loan servicing division, Newrez Servicing, and its special servicing division, Shellpoint Mortgage Servicing. Newrez also has several affiliates that perform various services in the mortgage and real estate industries. These include Avenue 365 Lender Services, LLC, a title agency, and E Street Appraisal Management LLC, an appraisal management company. Newrez is member of the New Residential Investment Corp. family. More information is available at www.Newrez.com.

            Business Details

            This is a multi-location business.

            Find a Location

            Newrez LLC has 131 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Newrez LLC

                1100 Virginia Dr Ste 125 Ft Washington, PA 19034-3276

                BBB Accredited Business
              • NewRez LLC

                6250 Old Dobbin Ln Ste 110 Columbia, MD 21045-5840

                BBB Accredited Business
              • NewRez

                510 Broad Hollow Road, Suite 302 Melville, NY 11747

                BBB Accredited Business
              • NewRez, LLC

                787 5th Ave S Naples, FL 34102-6603

                BBB Accredited Business
              • NewRez, LLC

                3255 Tamiami Trl N Naples, FL 34103-4106

                BBB Accredited Business
              BBB File Opened:
              4/22/2009
              Years in Business:
              28
              Business Started:
              4/1/1996
              Business Started Locally:
              4/1/2007
              Business Incorporated:
              4/1/1996
              Accredited Since:
              4/30/2009
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 20434 for this business, issued by Department of Banking and Securities-PA

              These agencies may include:

              Department of Banking and Securities-PA

              Market Square Plaza, 17 North 2nd St Suite 1300

              Harrisburg PA 17101

              (717) 787-1854

              Fax: (717) 7878773

              http://www.banking.state.pa.us

              Type of Entity:
              Limited Liability Company (LLC)
              Business Management
              • Mr. Baron Silverstein, President
              • Mr. Michael Boland, Senior Manager
              • Mr. Brian Little, Corporate Counsel
              Contact Information

              Principal

              • Mr. Baron Silverstein, President
              • Mr. Michael Boland, Senior Manager

              Customer Contact

              • Mr. Baron Silverstein, President
              • Mr. Michael Boland, Senior Manager
              Additional Contact Information

              Fax Numbers

              • (440) 239-7790
                Other Fax
              • (484) 530-2689
                Other Fax

              Phone Numbers

              Customer Complaints

              299 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/02/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I file a home refinance application with newrez after they kept sending me mail with favorable refinance terms. When i file my application online where i almost completed or submitted the application the closing costs total almost $10K. For a 30 year fixed, it was estimated i would save $433.30 and will recover the cost in 6 months ($2,599 in refi fees). However, this does not take into account another $6K cost. The principal and interest was estimated at $841 / mos. I called newrez support trying to clarify where the other $6K came from. The agent told me it was escrow which their old IT system calculate towards my payment. I told him i pay property and insurance separately. He assured me it will be removed. He then proceeded starting a new application on my behalf which i am not told nor aware of. He finalizes the paper without my approval. The interest rate was higher than previously quoted when i started the application (6.375% / 6.667% APR). This is a bait and switch strategy. In addition newrez sold my refi request to third parties companies who bombarded me with calls on my personal cell phone. I did not authorized nor seek to refi with Rocket Mortage or any third parties. I request that newrez withdraw my application and STOP or retract of selling my information to third parties. This is causing SPAM calls nonstop to my phone.
              Read More

              Customer Reviews

              856 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Douglas C

              1 star

              03/18/2024

              100% disabled vet and Newrez increased my mortgage payments and forced me to put an extra $600 a month into an escrow account to cover property taxes that I dont have to pay. This was all worked out with the original mortgage company that I was exempt from property taxes. My mortgage paymetns were setup to reflect that when the mortgage was sold to shellpoint. All newrez had to do when they bought the mortgage (well shellpoint owns the mortgage but hired newrez to manage it) was not mess it up. Everyone knows Newrez is screwing people over and theres nothing that can be done. Shellpoint and Newrez should face consequences and have to answer for this. Everyone should write their local senators and demand newrez answer for their predatory practices...especially against disabled vets.

              Newrez LLC Response

              03/21/2024

              Your feedback is extremely important to us, and we are very sorry to hear that you’ve had such a frustrating experience. Please call us at ************** with details and we will do our utmost to resolve your concerns. Thank you.

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