Business ProfileforAllied Mortgage Group, Inc.

My mortgage payment is set for automatic payment each month through my bank's online bill pay system. Sometime in March 2023, I realized that the payment that was sent (and cleared my bank) on February 1, 2023 for February's payment had not been credited on my mortgage account and I was being charged a late fee. I checked with my bank and verified that Allied Mortgage had processed the payment. I called Allied Mortgage and they maintained that they had no record of the payment. They requested that I send them proof via email, so I sent what my bank provided, including an ACH trace number. My bank assured me that they would be able to use the ACH trace number to track the payment. I never received a response via email or phone call. I called back and was told that it was in queue with the cashiering department to verify. I sent emails on March 8, March 13, and March 20. I have never received a response to any of those. I've also had no luck getting a manager on the phone. When I do talk to someone, they just keep stating that they haven't gotten the "proof of payment". When I ask to speak to a manager, I spend hours on hold. I tried sending a message through their online system to request a call back to no avail. At this point, they've placed negative remarks on my wife's and my credit reports as well. I'm still showing 2 months worth of late fees on my account, and I've never been late with my payment. All I want is for my payment from 2/1/2023 to be accurately reflected on my account, the late fees removed, and our credit reports corrected.