This Business Is Not BBB Accredited

Urban Outfitters

Urban Outfitters

(215) 564-2313

Urban Outfitters

Headquarters
5000 S Broad St., Bldg 10
Philadelphia, PA 19112-1402
Additional Phone Numbers
  • (202) 737-0259
  • (877) 598-7726
  • (202) 342-1012
Additional Website Addresses
BBB File Opened: 02/10/1999
Business Management
  • Mr. James Bailey, Supervisor
Contact Information
  • Principal: Calvin Hollinger, Chief Operating Officer
Business Category
  • Mail Order & Catalog Shopping
  • Womens Apparel - Retail

Alternate Business Names
  • Anthropologie
  • urbanoutfitters.com
  • Free People
Refund & Exchange Policy: 
On February 13, 2017 and March 20, 2017 the BBB had sent correspondence to Business requesting information on their  return and refund policies and procedures. The BBB requested this information, due to the high volume of complaints regarding these practices that the BBB receives from upset consumers. To date, the company has not responded to the BBB's requests for additional information

F

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Urban Outfitters include:

  • Failure to respond to 50 complaint(s) filed against business
  • 4 complaint(s) filed against business that were not resolved

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Urban Outfitters

This Business Is Not BBB Accredited

Urban Outfitters

Customer Review Rating:

12%
88%

Composite Score: