Business ProfileforHealthy Directions, LLC

On June 9, 2023, I initially called to add an additional bottle of a moisturizer to my subscription which Ive been ordering for over 20 years. I did not receive a confirmation email with an order number, nor was I given one during the call. I spoke with a customer service rep who gave me 50% off of one bottle for a total of $57.73, however, my credit card was charged $83.07. I called on 6/10/23 and explained the problem to a different customer service rep. All they had to do was give me a credit for the difference. Instead, they kept insisting that I was complaining about the recent price increase for the product, which I was aware of and wasnt complaining about. When I called about the problem the first time on 6/10/23 regarding the issue, the customer service rep put me on several extended holds while she communicated with a supervisor, and she just couldn't seem to understand what I was telling her. When I asked to speak to the supervisor, I was told I'd get a call back. She never mentioned that it would be up to 48 hours. So, I contacted them again on 6/11/23, and it was a repeat of the rep not getting what I was talking about. Again, I asked to speak to a supervisor, but instead I was again placed on extended holds after which she came back on the line telling me she was sending an email to her supervisor who would be contacting me within 48 hours. Obviously, she was communicating with a supervisor who apparently couldn't be bothered speaking with me or calling me back sooner than 48 hours and the same happened when I called on 6/10/23. This an error on the part of Healthy Directions that is an easy fix, but they chose not to take care of it.