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      Country
          Country

          Find a Location

          US Authentication Services has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • US Authentication Services

              7015 Old Keene Mill Rd Ste 203 Springfield, VA 22150-2805

              BBB Accredited Business
            • US Authentication Services

              8212 Southwater Ct Springfield, VA 22153-1919

              BBB Accredited Business

            Business ProfileforUS Authentication Services

            Legal Document Help
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.67/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 7/27/2012

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            US Authentication Services offers apostille and legalization/attestation services for US documents. We are located in the Washington DC metropolitan area and are able to hand deliver documents to the US State Department and Embassies.

            Business Details

            This is a multi-location business.

            Find a Location

            US Authentication Services has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • US Authentication Services

                7015 Old Keene Mill Rd Ste 203 Springfield, VA 22150-2805

                BBB Accredited Business
              • US Authentication Services

                8212 Southwater Ct Springfield, VA 22153-1919

                BBB Accredited Business
              BBB File Opened:
              3/1/2012
              Years in Business:
              13
              Business Started:
              1/2/2011
              Business Started Locally:
              1/2/2011
              Accredited Since:
              7/27/2012
              Type of Entity:
              Sole Proprietorship
              Business Management
              • Ms. Shalini Bhakai, Manager
              • Mr. Vikas Bhatia, Owner
              Contact Information

              Principal

              • Mr. Vikas Bhatia, Owner

              Customer Contact

              • Ms. Shalini Bhakai, Manager
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Customer Complaints

              0 Customer Complaints

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              Customer Reviews

              3 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              David M

              1 star

              11/27/2023

              Be careful of having US Authentication translate your documents. I paid to have my Federal Background Check translated for Ecuador. Not only did they fail to properly translate the document, but they also didn't translate the apostille letter which is a requirement for Ecuador. Because of this failure on their end, I had to get my documents translated twice. This has been a major unnecessary expense. They could have told me that they can't do it instead of saying they can do it and failing at their job. I am now seeking a refund in full which they most likely won't give me even though this was an unprecedented issue. They provide the option to translate the documents for Ecuador and Ecuador doesn't accept them. This is your warning before you use US Authentication for the translation of your very important documents. Save your time and your money. Find a translator that works with the embassy or consulate instead of paying companies that are thirsty for your money and fail at their job.

              US Authentication Services Response

              12/04/2023

              Upon being contacted by the client that the translation was not accepted, we reached out to them to obtain additional information and details on why the client ran into issues. We got a response from the client that he required a translation on the Apostille process carried out on the translation itself. This was not part of the scope of work that was agreed between the client and our firm. We had already obtained an apostille on the client’s document and then had it translated by a certified translation agency. The client reached out to us for an additional apostille certification of the translation, which was carried out by our firm after seeking approval from the client. We communicated to the client that he had approved the apostille to be carried out on the translation and authorized us to bill him for our services. The client was kept fully aware of the process to be carried out prior to any work being carried out. The client then wrote back to us: “I never received the proper documents that were required. That is the issue. They were incomplete. I'm not sure who is at fault but the documents weren't accepted. The apostille wasn't translated either” We have contacted the client repeatedly and asked them to provide additional information on why the translation which was carried out by a certified translation agency was not accepted. The client did not contact us or for any modifications or notification prior to this that the translation was not accepted. We have carried out translations for Ecuador on a long-term basis and never had an issue with a translation not being accepted. We responded to the client and reached out to them repeatedly during the course of last 7 days and have been unable to reach them to obtain further details for the documents not being accepted. This is required so we can get justification from the client about the translation not being accepted. Additionally, we have also offered a courtesy refund accordingly, which can be discussed upon getting additional details from the client.

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