This Business Is Not BBB Accredited

AOL

(800) 827-6364

AOL

29 years in business
Headquarters

22000 Aol Way
Dulles, VA 20166-9302

Fax Numbers
  • (904) 357-7399
  • (703) 466-9225
Additional Phone Numbers
  • (703) 265-1000
  • (888) 265-4042
  • (888) 849-3200
  • (888) 265-8003
  • (888) 511-4143
  • (800) 265-8008
  • (866) 541-8233
  • (800) 466-5463
Additional Email Addresses
  • RegulatoryCompliance@corp.aol.com
BBB File Opened: 01/01/1996
Business Started: 01/19/1987
Business Incorporated: 05/24/1985 in DE
Type of Entity
Corporation
Business Management
  • Principal: Mr. Tim Armstrong, CEO
  • Ms. Heidi Jongquist, Legal Support
  • Customer Service: Ms. Karen Flemming, Regulatory Order Compliance, Legal Dept, AOL LLC
Contact Information
  • Principal: Mr. Tim Armstrong, CEO
  • Ms. Heidi Jongquist, Legal Support
  • Customer Service: Ms. Karen Flemming, Regulatory Order Compliance, Legal Dept, AOL LLC
Business Category
  • Internet Services
  • Computers - Dealers

Additional Information
  • AOL, Inc is a mass media company that has its corporate offices located in New York, NY.    Complaints are processed through the BBB of Metro Washington, DC.

    The company also markets services through a trade name of Walmart Direct. This report includes Bureau experience with that trade style.

Alternate Business Names
  • AOL Broadband
  • Compuserve 2000
  • Netscape Internet Service
  • America Online
  • aol.com
  • Compuserve, Inc.
  • Walmart Direct Internet Services
  • America Online Inc.
  • aol network
  • AOL-MUSICNET
  • Walmart Netscape Connect
  • Mobileaim.com
  • Moviefone
  • Netscape Connect
  • Huffington Post

A-

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for AOL include:

  • Failure to respond to 1 complaint(s) filed against business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

AOL

THIS BUSINESS IS NOT BBB ACCREDITED

AOL

Customer Review Rating:

Positive
0%
Neutral
0%
Negative
100%

Composite Score:

0 3