Customer ReviewsforColonial Penn Life Insurance Company

Colonial Penn has the absolutely worse customer service team, they do Not follow instructions and management does Not assist with any concerns or complaints. There is No follow up calls, just take your money even if they mess up your bank account. My mother and I have spoken to 3 , yes 3 different customer service representatives on 3 separate occasions and still not following instructions. If they call hang up I do Not recommend them to anyone!

Hello Anita, thank you for leaving a rating. We’d like to learn more about your experience and address any outstanding concerns directly. We will reach out to you via email to get additional details and escalate to our team for handling. Thank you.

Both parents religiously paid their premiums. When each one passed, the policy paid less than $1000 for dad and the following year a little more than $1000 for mom. They both paid way, way more into that policy. Not worth it for what was received!!!!!

Hello Roberta, thank you for leaving a rating. If you have any outstanding questions or concerns, please email us at *************************.

Called for an explanation on how the elderly can afford such high costs due to the number of units needed. The NC agent hung up on me instead of answering my questions. This company needs to be held accountable for the business practices they operate by. I will be writing to my congresswoman and senators concerning this. I would not recommend this company for insurance on the insects in my yard! I am needing 4 policies and he hung up on me, really!!!

Hello Robin, thank you for letting us know about this experience, we will share your feedback with the proper departments. If you have any outstanding questions or concerns, please don’t hesitate to email us at *************************, and we'll have a team member reach out to assist.

After my mom died Colonial Penn took forever to pay with one excuse after another. After we finally received the money we discovered mom had paid significantly more in premiums than what they “claimed” the policies were worth. No, there were not canceled policies involved.

Hello Donna, thank you for leaving a rating. If you are authorized to obtain policy information and would like us to review the claim in question, please email your contact information as well as any policy details you have available, and we'll escalate to our team for handling. Thank you.

I would give no stars if I could. I have never in my life been confronted with such poor customer service. My uncle died in December 2023 and while my brother and I have done and answered all repetitive requests concerning his coverage, after weeks of calls from myself and the funeral service, we are no closer to getting this claim satisfied. My mother took out the policy. She died over 10 years ago without changing the beneficiaries. My brother continued to pay the premium. We are the only heirs of record and have sent a notarized form stating this. Everytime I call, they still ask for my deceased mother's address and phone number. They even told the funeral home they needed the addresses & phone # from the past 10 years! WTactualF! They don't have a way to send or receive secure email and insist all correspondence be either faxed or snail mailed. I have spent more time calling them than the policies worth and each time I get a different representative who always starts the process as if I never contacted them. After speaking to a rep last week, she assured me Colonial Penn had everything needed. However, today I received a letter acknowledging the claim and that they now need my (still dead) mother to verify. Surprise. I am reporting this to the NJ insurance board and am considering legal action.

Hello Diane, thank you for your feedback. We’d like to learn more about your experience and address any outstanding concerns directly. We will reach out to you via email to get additional details and escalate to our team for handling. Thank you.

I would like to file a complaint against this company for mis gendering me, when sending documents to my house, i am a transgender woman and I will not allow any type of discrimination against me period!!! My name is Bonnie S*** and with that there isn't any Mr. involved with researching a person with that name how dare you disrespect me, if you have any doubt about any person going forward you don't take the assumption to just label them for what you think they should be labor last this is a big world out here and you need to get adjusted to what is going on in the different last people live out here I wouldn't do business with you it was the last business on Earth how dare you if you going to address a person and you are in doubt of their gender identity you address them with Mx if anything I am going to report this to a higher authority and I will not tolerate this crap coming from you or any other top leading company in insurance industry and I don't give a damn what emble a symbol is only person driving license you go by what is a person's name and you address that person as that such and if they have a problem with it you let them write you and tell you what the issue is I'm going to close this out by saying I will never do business with colonial Penn under no circumstance, Period!!!!!

Hi Bonnie, thank you for letting us know about your experience. We’d like to learn more about what happened and address this directly. We will reach out to you via email to get additional details and escalate to our team for handling. Thank you!

Grandma passed thought she was covered but because of 1 late payment after years of paying she had been canceled definitely not a good company to deal with they want money they get money but have no code to go by to let you go and then keep your money glad to know they were not the only company she had. But definitely would go somewhere else. I myself am already looking for my own plan and definitely will not be here.

Hello Felipe, thank you for leaving a rating. If you are authorized to obtain policy information and would like us to review the claim in question, please email the policy number and your contact information to *********************, and we'll escalate to our team for handling. Thank you!

I have had two separate problems with them messing up my bank account. Customer service that helps you pay your bill apparently does not document or record conversation s there for customers request are Not followed. They are quick to take your money but you have to go through red tape to get it back, even if it is not authorized.

Hello Anita, thank you for letting us know about this experience, we will share your feedback with the proper departments. If you have any outstanding questions or concerns, please don’t hesitate to email us at *************************, and we'll have a team member reach out to assist.