Customer ReviewsforToto's Heating and Cooling

We had Toto's install an American Standard AC unit in the spring of 2022. I noticed a leak in our guess bathroom and upon inspection we saw it was from the condensation pipe from our attic AC handler. Toto's came out and serviced the problem but said... 1) someone stepped on the pipe and cracked it, which didn't happen and where it is located, no one would be walking there. 2) that this was "our old" drainage pipe -- they just used the old one -- thus they weren't responsible. Our problem is that we didn't ask them to use our old drain pipe, this was a short cut as subsequent HVAC companies have told us and when we paid for a new unit, we paid for one that would be problem free. I tried to work this out with Toto and just asked them to either just cover our deductible for the water damage in our bathroom ($1,000) or to cover the cost of a condensation pump that now fixed the problem ($950). Clearly, we aren't trying to gouge them. We didn't even ask them to cover the entire cost, but they refused to accept any responsibility and after trying one more time a couple weeks ago, I thought I would let others know. Make sure you get them to change the old drainage lines, or you could end up in a situation like we did. Better yet, I would go with another company that stands behind their work and when they take a short cut, they remedy the situation.

We had Toto's install an American Standard AC unit in the spring of 2022. I noticed a leak in our guess bathroom and upon inspection we saw it was from the condensation pipe from our attic AC handler. Toto's came out and serviced the problem but said... 1) someone stepped on the pipe and cracked it, which didn't happen and where it is located, no one would be walking there. 2) that this was "our old" drainage pipe -- they just used the old one -- thus they weren't responsible. Our problem is that we didn't ask them to use our old drain pipe, this was a short cut as subsequent HVAC companies have told us and when we paid for a new unit, we paid for one that would be problem free. I tried to work this out with Toto and just asked them to either just cover our deductible for the water damage in our bathroom ($1,000) or to cover the cost of a condensation pump that now fixed the problem ($950). Clearly, we aren't trying to gouge them. We didn't even ask them to cover the entire cost, but they refused to accept any responsibility and after trying one more time a couple weeks ago, I thought I would let others know. Make sure you get them to change the old drainage lines, or you could end up in a situation like we did. Better yet, I would go with another company that stands behind their work and when they take a short cut, they remedy the situation.