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          WGL Energy Services, Inc. has 1 locations, listed below.

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            Business ProfileWGL Energy Services, Inc.

            Energy Service Company
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            8614 Westwood Center Dr Ste 1200

            Vienna, VA 22182-2260

            Get Directions
            Visit Website
            (703) 333-3900

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            1.29/5

            Average of 14 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            24 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/28/2012

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            WGL Energy delivers a full spectrum of energy offerings, including electricity, natural gas, renewable energy, carbon reduction, distributed generation and energy efficiency provided by WGL Energy Services, Inc. and WGL Energy Systems, Inc.
             

            Business Details

            Headquarters
            8614 Westwood Center Dr Ste 1200, Vienna, VA 22182-2260
            BBB File Opened:
            1/1/2001
            Years in Business:
            28
            Business Started:
            1/1/1996
            Business Started Locally:
            1/1/1996
            Business Incorporated:
            9/9/1987
            Accredited Since:
            10/28/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of IR-227 for this business, issued by Public Service Commission-MD

            These agencies may include:

            Public Service Commission-MD

            6 St. Paul Street, 16th Floor

            Baltimore MD 21202

            (410) 767-8000

            Fax: (410) 3336495

            http://www.psc.state.md.us/psc

            BBB records show a license number of IR-324 for this business, issued by Public Service Commission-MD

            These agencies may include:

            Public Service Commission-MD

            6 St. Paul Street, 16th Floor

            Baltimore MD 21202

            (410) 767-8000

            Fax: (410) 3336495

            http://www.psc.state.md.us/psc

            BBB records show a license number of GA-03-3-4 for this business, issued by Public Service Commission-DC

            These agencies may include:

            Public Service Commission-DC

            1325 G Street NW, Ste 800

            Washington DC 20005

            (202) 626-5100

            Fax: (202) 3931389

            http://www.dcpsc.org

            BBB records show a license number of EA-00-6-3 for this business, issued by Public Service Commission-DC

            These agencies may include:

            Public Service Commission-DC

            1325 G Street NW, Ste 800

            Washington DC 20005

            (202) 626-5100

            Fax: (202) 3931389

            http://www.dcpsc.org

            BBB records show a license number of G-8 for this business, issued by State Corporation Commission (SCC)-VA

            These agencies may include:

            State Corporation Commission (SCC)-VA

            P.O. Box 1197

            Richmond VA 23218

            (804) 371-9967

            Fax: (804) 3719211

            http://www.scc.virginia.gov

            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Bo Foglesong, Manager of Customer Relations
            Contact Information

            Principal

            • Mr. Bo Foglesong, Manager of Customer Relations

            Customer Contact

            • Mr. Bo Foglesong, Manager of Customer Relations
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            24 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/28/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            On 23 Jan 2023 received a late payment notice even though we mailed a check on 23 Dec for payment in full. During a phone call to them, WGL rep informed me there was a problem with mail sys and check was never received. Believing them, I gave them my credit card and they charged $522. Later that same day, I checked my bank and the previous payment WGL said was never received cleared my bank. I called back the next day and after escalating to a supervisor (*****) he said they would refund/credit my card for the duplicate payment ($522). After not receiving the credit I called back a week later 5 Feb and was told the credit was processed on 27 Jan. **** they credit was never received and has not been received as of 28 Feb. I have called 8-9 times and spoken with ****** (*****'s boss) who has promised to look into the problem. On 22 Feb I called my credit card company to verify that a credit was never received. They confirmed my review of my CC acct. So, I set up a 3 way call with ******* *** and ****** with WGL and *** *** verified that no credit was ever received on my account. ****** promised to escalate to her boss *************************** and resolve the matter. I called again today 28 Feb 2023 and they are still working on the issue. I acted in good faith and paid the account by CC when, unbeknownst to me, the check had already been received and processed by WGL. Through incompetence or a horrid accounting system, (maybe both) they cannot accurately track/process payments or refund credits. Any help to resolve this is appreciated
            Read More
            Read 23 More Complaints

            Customer Reviews

            14 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tommy R

            09/05/2023

            They keep doubling amount owed every time I make a so called two months owed bill, next bill shows up, again with a double payment due. They referenced and additional months charge with some garbage about a WGES Guaranteed Blanket Bill!!! For God sake, if I could afford an attorney, I would do it today.
            Read 13 More Customer Reviews

            Local BBB

            BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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