Business ProfileforPeco Energy Company

I called PECO on Wednesday, 5/17/2023 to have service put into my name for the very 1st time for my move in day of 5/20 at (****************************, Philadelphia, PA) . I was told it would be 3 days once I received my reference # after sending my ID and lease agreement, and my service would be activated that Saturday. I called Friday, 5/19/2023 to follow up and was then told it would be 3 BUSINESS DAYS and I would have service that Monday/Tuesday the latest. The customer service representative told me whomever had lived in the apartment prior to me had a large outstanding balance so PECO needed to verify the old tenants no longer lived there. On Monday, 5/22/2023 I called PECO and was told the verification process is 3-5 business days they are behind on work and to call again Wednesday. On Wednesday, 5/24/2023 I called and explained what I had been going through and was connected to a supervisor. The supervisor explained they needed additional paperwork and once submitted they would give me a call back. I submitted the paperwork same day, received a reference #, waited and unfortunately a return phone call was never received. After waiting an additional 24 hours I called Friday, 5/26/2023 and was transferred 3 times to be told the verification process was starting over again and it had been only 2 business days, and due to the holiday on Monday I would not receive service until middle or end of next week. I was told no one can do anything for me until the verification process is complete. When asked to speak to a supervisor I was told no one is available and they would place me on a call back list. Most of the customer service reps I have spoken with have been rude, unprofessional, and make it seem as if its my fault the last tenant didn't pay their bills. I along with my two year old daughter am currently couch surfing with friends and family during this difficult time. I am also paying rent on an apartment I can not reside at due to this situation.