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          Find a Location

          Drapery Rods Direct has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Drapery Rods Direct

              7405 Alban Station Ct Ste B224 Springfield, VA 22150-2341

            • Drapery Rods Direct

              7957 Gambrill Ct Springfield, VA 22153-2256

            Business ProfileDrapery Rods Direct

            Drapery and Curtain Fixtures
            Multi Location Business

            Contact Information

            7405 Alban Station Ct Ste B224

            Springfield, VA 22150-2341

            Get Directions
            Visit Website
            Email this Business
            (800) 251-5009

            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Decorative Drapery Hardware, Decorative Traverse Rods, Drapery Hardware Sets, Motorized Closers

            Business Details

            This is a multi-location business.

            Find a Location

            Drapery Rods Direct has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Drapery Rods Direct

                7405 Alban Station Ct Ste B224 Springfield, VA 22150-2341

              • Drapery Rods Direct

                7957 Gambrill Ct Springfield, VA 22153-2256

              Location of This Business
              7405 Alban Station Ct Ste B224, Springfield, VA 22150-2341
              Email this Business
              BBB File Opened:
              5/31/2013
              Years in Business:
              13
              Business Started:
              11/1/2010
              Business Started Locally:
              11/1/2010
              Business Incorporated:
              11/1/2010
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • JND eCommerce LLC
              Business Management
              • Mr. Louis J. Franke, Member/Manager
              Contact Information

              Principal

              • Mr. Louis J. Franke, Member/Manager

              Customer Contact

              • Mr. Louis J. Franke, Member/Manager
              Additional Contact Information

              Phone Numbers

              Email Addresses

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              Customer Complaints

              0 Customer Complaints

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              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Martha S.

              12/28/2023

              they charge a shipping fee when you order and if item needs returning(which customer has to pay) your original shipping feed is subtracted from your refund and they keep that, too. Says no restocking but they still keep your money. You pay to have item shipped and then pay to ship back but they subtract your original shipping fee from return and keep that, too. I complained and was told that was their policy and when I said I would contact you they refunded my original shipping fee.

              Drapery Rods Direct Response

              12/29/2023

              Our shipping policy indicates that we do not refund the shipping paid by a customer when an order is returned. We do not profit by retaining shipping charges, as the shipping charges we collect are used to pay FedEx to ship the order to the customer. That policy was followed in this case. The customer was dissatisfied with this, and emailed us threatening to leave a bad review. We ship thousands of orders each year, and every great once in a while we deal with an issue such as this. In this case we refunded the customer the original shipping charge of $7.95. The customer still elected to leave a bad review.

              Customer Response

              12/29/2023

              I shipped product back for $10.25 and they state they are only collecting to make up for the original shipping which means it would have cost them $15.90 to send the product in the first place. ???????
              Read 1 More Customer Review

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