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Find a Location

Boscov's Department Store, LLC has 52 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Boscov's Department Store, LLC

      4500 Perkiomen Ave Reading Mall Reading, PA 19606-3202

      BBB Accredited Business
    • Boscov's Department Store, LLC

      2899 Whiteford Rd York Galleria York, PA 17402-8902

      BBB Accredited Business
    • Boscov's Department Store, LLC

      300 Lackawanna Ave The Mall At Streamtown Scranton, PA 18503-2001

      BBB Accredited Business
    • Boscov's Department Store, LLC

      260 Exton Square Mall Exton Square Mall Exton, PA 19341-2442

      BBB Accredited Business
    • Boscov's Department Store, LLC

      15 S Main St Wilkes Barre, PA 18701-1706

      BBB Accredited Business

    Business ProfileforBoscov's Department Store, LLC

    Department Stores
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.14/5stars

    Average of 22 Customer Reviews

    Customer Complaints

    86 complaints closed in last 3 years

    27 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/22/2013

    Years in Business: 113

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company is a department store.

    Products & Services

    Clothing, footwear, bedding, furniture, jewelry, beauty products, candy, household goods, toys/games, decor, small appliances

    Business Details

    This is a multi-location business.

    Find a Location

    Boscov's Department Store, LLC has 52 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Boscov's Department Store, LLC

        4500 Perkiomen Ave Reading Mall Reading, PA 19606-3202

        BBB Accredited Business
      • Boscov's Department Store, LLC

        2899 Whiteford Rd York Galleria York, PA 17402-8902

        BBB Accredited Business
      • Boscov's Department Store, LLC

        300 Lackawanna Ave The Mall At Streamtown Scranton, PA 18503-2001

        BBB Accredited Business
      • Boscov's Department Store, LLC

        260 Exton Square Mall Exton Square Mall Exton, PA 19341-2442

        BBB Accredited Business
      • Boscov's Department Store, LLC

        15 S Main St Wilkes Barre, PA 18701-1706

        BBB Accredited Business
      Headquarters
      4500 Perkiomen Ave Reading Mall, Reading, PA 19606-3202
      BBB File Opened:
      1/1/1973
      Years in Business:
      113
      Business Started:
      1/1/1911
      Business Started Locally:
      1/22/1919
      Date of New Ownership:
      12/1/2008
      Business Incorporated:
      12/17/2008
      Accredited Since:
      8/22/2013
      Type of Entity:
      Limited Liability Company (LLC)
      Related Businesses
      Business Management
      • Mr. James S Boscov, Chairperson/CEO
      • Ms. Vikki Cosenza, Complaint Contact
      Contact Information

      Principal

      • Mr. James S Boscov, Chairperson/CEO

      Customer Contact

      • Ms. Vikki Cosenza, Complaint Contact
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      86 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/15/2023

      Complaint Type:
      Delivery Issues
      Status:
      Answered
      Ordered blinds. was above the limit for free shipping. Got a call that there's an additional charge of $59 for shipping. There is no mention of this additional fee. I believe its deceptive to have this click bait and to add on a fee not listed on the site.
      Read More

      Customer Reviews

      22 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kyle S

      1 star

      03/07/2024

      I had a fraudulent charge post to my account. I contacted Boscov to inquire. The package was still in transit. Instead of intercepting the package and refunding my purchase, they directed me to file a dispute with my bank. I worry a fraud may be occurring within Boscov. This is typical when these low charges occur because it isn't expected to be followed through on the dispute. I am unsure why Bocov's management was unwilling to just credit back the charge since it was not yet delivered.

      Boscov's Department Store, LLC Response

      03/08/2024

      Fraud is not occurring within Boscov's. When we become aware that merchandise has been purchased fraudulently we will attempt to recover the items. However, an intercept is not possible with all service levels utilized for our shipments with USPS and FedEx. Additionally, when an individual is a victim of fraud, it is in their best interest to dispute the charge with the credit card company to stop further fraudulent activity on the account. Issuing a refund to a compromised account is not a means to the end of securing that account. We are sorry to hear you are the victim of fraud and encourage you to work with your credit card company to resolve the matter and protect your account in the future.

      Local BBB

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