Business ProfileforNonstopDelivery, Inc.

We recently purchased a large piece of equipment from a home improvement store that is not in our area. This store uses this company for large deliveries. Our package was scheduled for delivery per the delivery company's set date. When not delivered, I reached out to home improvement store who was amazing with trying to help us figure out the issue. After waiting another week, still no delivery. Called home improvement store again, again amazing customer service, but this shipping company was absolutely no help with any kind of resulution. The large home improvement store could not even reach them by phone to try to figure out the issue.I ended up having to search and find contact info myself and was way less than satisfied with my experience. First day I called, I waited on hold for over an hour, not unexpected, and was given the option for the system to call me back when it was my turn in the call cue. No call back. I called the following morning with the mindset I wasn't going to be off the phone till I talked to someone. When I did, I was even more disappointed with their customer service. I was informed they don't call people back for at least 3 days... From a call cue. Not a voicemail. Unacceptable. I was also told they would do nothing to get my package to me any faster than they felt like. I will be reaching out to home improvement store again and lodging another complaint against this shipping company. I pray I will never have to deal with them again.