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          Deck Helmet has 1 locations, listed below.

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            • Deck Helmet

              4938 Hampden Ln Ste 235 Bethesda, MD 20814-2914

              BBB Accredited Business

            Business ProfileforDeck Helmet

            Deck Cleaning
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.13/5stars

            Average of 32 Customer Reviews

            Customer Complaints

            8 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/13/2013

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            11/5/2009
            Years in Business:
            35
            Business Started:
            1/1/1989
            Business Started Locally:
            1/1/1989
            Business Incorporated:
            12/7/2009
            Accredited Since:
            2/13/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 85617 for this business, issued by Department of Labor, Licensing and Regulation (DLLR)-MD. The expiration date of this license is 2/27/2025.

            These agencies may include:

            Department of Labor, Licensing and Regulation (DLLR)-MD

            500 N. Calvert Street, Room 308

            Baltimore MD 21202

            (410) 230-6231

            http://www.dllr.maryland.gov/license

            BBB records show a license number of 2705148799 B for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA. The expiration date of this license is 11/30/2024.

            These agencies may include:

            Department of Professional and Occupational Regulation (DPOR)-VA

            9960 Mayland Drive, Suite 400

            Henrico VA 23233

            (804) 367-8500

            http://www.dpor.virginia.gov

            Type of Entity:
            Corporation
            Alternate Business Name
            • Deck Helmet, Inc
            Business Management
            • Mr. Jason Apter, CEO
            Contact Information

            Principal

            • Mr. Jason Apter, CEO

            Customer Contact

            • Mr. Jason Apter, CEO
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/18/2023

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            9-8-2014 Deck Helmet made a contract with ** to coat our deck. The job was done. The warranty stated that it was good for 10-years. January 5 2023 I received an email from the Warranty Team stating that they would email me with the outcome of my request (pictures and request for more stain due to the coating coming off in some areas). Since then I haven't heard anything from Deck Helmet. I started calling again 4-17 (******* tried to get the Warranty Team to answer, but the phone would not allow them to respond), 4-18-2023 ***** (same thing - their phone wouldn't respond). Both ******* and ***** emailed the team to call me. ******* was told they would respond shortly to me. Never received a call. I can't use the leftover bucket of stain, since it is dried out. I can't get anyone to come look at the deck and fix according to the contract or even tell me how to get the stain, so I can redo it myself. Very poor way to do business and I don't know where to turn before the whole deck needs redone.
            Read More

            Customer Reviews

            32 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            John S

            07/29/2023

            In one word bad experience. We wanted to get an appointment with Deck helmet and we did from 2-6 on 7/28. My wife wanted to get some info to see if the time could be narrowed to a smaller window. After waiting 15-20 minutes for a person she could speak to the Deck Helmet person told her she would send out a request to have a person from Deck Helmet call her. Person did call a bit later long and the short he mentioned he did not have to deal with my wife and then hung up on her. Good way to run a business!!! Will no longer consider Deck Helmet as a contractor we will use

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