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          Swags Galore, Inc. has 1 locations, listed below.

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            Business ProfileforSwags Galore, Inc.

            Custom Curtains

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Draperies, Valances, Kitchen Curtains, Swags & Jabots, Curtains: Lace Curtains, Rod Pocket Curtains, Sheer Curtains, Black-Out Curtains

            Business Details

            BBB File Opened:
            9/10/2007
            Years in Business:
            24
            Business Started:
            9/1/1999
            Business Started Locally:
            2/2/2007
            Business Incorporated:
            1/26/2001
            Type of Entity:
            Corporation
            Business Management
            • Mr. Daryl Carlough, Owner
            Contact Information

            Principal

            • Mr. Daryl Carlough, Owner
            Additional Contact Information

            Email Addresses

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/15/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            Original Order Details:* Date = April 4, 2022 * Website = https://www.swagsgalore.com/* Order # = swags-galore-****** * Item Ordered = ******, 55"W X 84"L, Grommet Curtains Panel | Color = Truffle * Order Total = $23.03 (item cost) + $14.99 (*** Ground shipping) = $38.02 * Payment Method = **************** Credit Card Issue 1: The item [******, 55"W X 84"L, Grommet Curtains Panel] was sent in the Vanilla color instead of Truffle. I contacted Swag Galore via their customer service contact page [https://****************************/contactus.html], and they sent an email on April 9, 2022 stating that they would send a replacement in the correct color along with a return tag. Replacement Order Details:* Date = April 11, 2022 * Website = https://www.swagsgalore.com/* Order # = swags-galore-****** * Item Ordered = ******, 55"W X 84"L, Grommet Curtains Panel | Color = Truffle * Order Total = **** Issue 2: I received the replacement panel for Order ******, but again it was in the Vanilla color instead of the Truffle. I did not receive a return label for the incorrect order. I emailed Swags Galore explaining the issue and I also called several times at ************** to no avail. Attached to this complaint are several emails detailing my correspondence with Swags Galore over this matter. Desired Resolution: In addition to a full refund of $38.02 credited back to my **************** card, I will need 2 FREE postage paid return labels for the original item and the replacement item. I as the customer should not be responsible for the return shipping cost for the 2 incorrect items received.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Wendy A

            1 star

            01/30/2022

            Not recommended. The fake lace curtains they sent me were paper thin and would not survive even one wash. The quality was less than what you'd find at the dollar store! Customer service was no help, wanting me to ship the item back at my expense (the product wasn't worth the cost of shipping). I just threw the curtains out, and the store would not allow me to post a review. All the reviews on their site are questionable because they choose what to allow or not. I will personally never order from them again because I was ripped off.

            Swags Galore, Inc. Response

            02/01/2022

            Thank you for your inquiry, we are sorry the customer is unhappy with the product. The customer can contact Swags Galore directly at 1-800-439-0323 ext 102 M-F 8:00am to 4:30pm est and we will gladly help the customer if there is an issue with the product.

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