Customer ReviewsforNavy Federal Credit Union

I filed a voluntary repo on my car last summer early September which is located at a different property which could see the car from the driveway, and they did a pay off on my car on my account with me thinking the matter was taken care of and I was in the clear. The loan disappeared from my bills with Navy Federal as paid off. During this time I had no missed calls or voicemails dealing with it which I could help them with the repo. Then this month in April I found out they never took the car and they took my rent money out of my checking and then I called them and they will not give me really any of it back. They said they called me but on the dates they provided I have no missed calls or voicemails. Also they said they came to the property and spoke to someone who they couldn't identify. But when I spoke to the repo company themselves I was told that there are no records of anyone speaking to each other at the location. The customer service at the loans department started speaking over me and argued with me when I started asking them about the details of the repo and why wasn't I told of my balance. They then told me that I losted the privilege to view my balance that I owe, and that I have to call them to know of it So I asked them why did they do a pay off with me thinking everything was good when the car was never sold off by them. It sounded like they did this because it could been more of a hassle for them to get the car and was better for me to keep it and still pay on it. I never had such a horrible experience and they took my money that I really needed, and ignored me when I told them they put me in a very bad situation to the point of being on the street.

Subject: Unlawful Soliciting Bills and Violation of 39 U.S. Code 3001 a matter of significant concern regarding the recent mailings from NAVY FEDERAL CREDIT UNION that have been received by myself and numerous other recipients. These mailings, which resemble bills or invoices, are, in fact, solicitations for the order of goods or services, as clarified by 39 U.S. Code 3001.According to 39 U.S. Code 3001, matter that is in the form of, and reasonably could be interpreted or construed as, a bill, invoice, or statement of account due, but actually constitutes a solicitation for the order of goods or services, is considered nonmailable. The law requires that such solicitations must bear a clear notice indicating that the mailing is a solicitation and not a bill, invoice, or statement of account due. This notice should be in conspicuous and legible type, in contrast with the other printing on the face of the mailing.It has come to my attention that the recent mailings from NAVY FEDERAL CREDIT UNION did not adhere to these legal requirements as outlined in the U.S. Code. The mailings lack the necessary notice stipulated by law to clearly identify them as solicitations and not genuine bills or invoices. This raises serious concerns regarding compliance with consumer protection laws and transparency in business practices.As a recipient, I strongly advocate for adherence to the laws and regulations that ensure the protection of consumers and maintain the integrity of the postal system. : All Rights Reserved

This bank is terrible I open a business account. and shortly. after I oped it they . claimed that they felt there was fraud and closed ,my account. Told me that. they will return all the money back to sender. in about 2 weeks. and it has now been. 5 month and still waiting. there Was never fraud When you contact them. when you call the ************************************ to the fraud ***** and. when I did. get to them I had to wait. for over 2 hours. to talk. and they. were very rude. '

This credit union hires the most useless, rude, disrespectful people I have ever dealt with. Every time I have dealt with them it has been horrible. I've had them run a loan I applied for in person with my wife with me and they somehow ran my ex wife instead of my wife. Now on another loan they have my title that I was told they would add themselves as a lein holder on and keep hanging up on me because I told them I rarely get mail and ***** is usually the only carrier that reliably gets mail to me. They want me to pay to ***** what they want. They are rude and hung up multiple times while trying to get it figured out.

After waiting 30mins to simply submit documentation to open a new account, I approached ********************************* to inquire re the delay. She stated she had called my name 15mins prior when in actuality she had inadvertently called the person before me who had already been called back. When I corrected her, she proceeded to walk in her office where a client was already seated and walk back to the sitting area to once again incorrectly inform me that she called my name at 12:05pm. A simple apology for her oversight would have sufficed but instead she chose to attempt to belittle me! I have NEVER experienced a more unprofessional & rude manager in my entire life!!!

As a small business owner belonging to a minority community, my experience with Navy Federal Credit Union has left me deeply disappointed and disheartened. I felt compelled to share my encounter to caution others against similar mistreatment. Attempting to establish a business account at Navy Federal Credit Union, I encountered discriminatory hurdles that seemed purposefully designed to impede entry for minority-owned businesses like mine. Despite possessing all necessary documentation and meeting eligibility requirements, I found myself continually subjected to additional requests for obscure paperwork and unnecessary verifications. What should have been a straightforward process devolved into a frustrating ordeal marked by inconsistent communication and a distinct lack of empathy towards my circumstances. It was abundantly clear that I was being treated differently solely because of my minority status. This discriminatory treatment not only hindered my business operations but also served as a stark reminder of the systemic barriers faced by minority entrepreneurs in accessing essential financial services. Navy Federal Credit Union's actions not only betray their purported commitment to inclusivity but also perpetuate harmful stereotypes and inequalities. I urge Navy Federal Credit Union to reflect on their practices and take proactive measures to address systemic biases within their institution. No business owner should be made to feel unwelcome or marginalized based on their race or ethnicity. Until genuine efforts are made to rectify these discriminatory practices, I cannot in good conscience recommend Navy Federal Credit Union to fellow entrepreneurs from minority backgrounds.

My savings account was deducted 3000 from an amount I had without notice for an account that had my sons info on it. Ridiculous

I had a particularly disappointing experience with Navy Federal's customer service and new credit card departments. The representatives I interacted with demonstrated a lack of sensitivity and professionalism, often being rude and unhelpful. When requesting to speak with a manager, I was consistently transferred to a supervisor who, in my view, did not demonstrate the expected level of authority or problem-solving capacity one would associate with a managerial role. This behavior is especially concerning given Navy Federal's standing as a large corporation, as it does not align with the standard of service one would expect from such an organization. My issues remained unresolved, compounded by receiving incorrect information. Regrettably, my overall impression of the company and its treatment of customers has been overwhelmingly negative. On March 12, 2024, I made a final attempt to escalate my concerns to a manager at NFCU. Despite my efforts, I was once again unable to speak with a manager and instead was directed to Mr. Elijah in the new credit card balance transfer department. I shared my profound dissatisfaction with him and requested that he retrieve the call recording from my conversation with a representative named Kay on February 25, 2024. To my disappointment, Elijah informed me that there was no recording of that particular call. I proceeded to question how my credit card application, which I completed over the phone with Kay, could be processed W/O a recording. Elijah's response was that without a recording, there was little that could be done to address my concerns, despite his awareness of my frustration. Regrettably, Elijah demonstrated no empathy or acknowledgment of my distress regarding the absence of the call recording. I expressed to him my belief that Navy Federal representatives exhibit aggression and insensitivity towards customer concerns. In a final display of poor customer service, Elijah abruptly terminated the call by hanging up on me.

They had a $350 for $3500 spend deal for their credit card. They gave me a low $500 credit limit to make it very difficult even though I have good credit.. So I overpaid the account and still couldnt spend more then $500 dollars at a time, and I had to wait days for the over limit to go away. Now apparently the start the date of the 90 days on the application acceptance date, not when you actually get the card so you can start spending. And, they dont count all purchases even though the initial email says nothing about limitations on the spending. After lots of struggle to spend $3500 with this card, I dont get the bonus. I would suggest not getting this card. I also applied for a mortgage loan and somehow it got all screwed up. Not really impressed so far with this company.

Navy Federal locked a Business account of mine on the last day of the month without notifying myself. Cutting off the ability to make any payments to employees, suppliers, and insurances. I’ve now spent over 4 hours on the phone trying to get a hold of “Security” but have not been connected. I’ll be moving all funds out of this bank immediately after gaining access to our funds. This Credit Union has been nothing but a pain since starting to bank with them.