Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Flooring America / FA Design Build has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileFlooring America / FA Design Build

            Construction Services

            Contact Information

            9979 Main St

            Fairfax, VA 22031-3906

            Get Directions
            Visit Website
            (703) 934-8447

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Specialties
            Flooring & Installation: Carpet, Hardwood, Luxury Vinyl, Laminate, Sheet Vinyl, Area Rugs, Ceramic & Porcelain Tile.

            Interior Residential Remodeling: Kitchens, Baths, Master Suites, Basements, Custom Carpentry, Wet Bars - Wine Cellars, In-Law Suites, Interior Design Services.

            Flooring America and FA Design Build has been serving Northern Virginia, DC, and Maryland since 1979.

            FA Design Build specializes in Interior Residential Remodeling -- kitchens, baths, master suites, finished basements, home offices, and more. We are a Class A contractor.  

            Our Flooring America- Fairfax showroom features a full range of flooring choices -- from hardwood, luxury vinyl, laminate, and tile to carpet and area rugs. We are an Armstrong Elite Dealer and Karastan Premier Partner.


            Products & Services

            Carpet, Hardwood, Luxury Vinyl, Laminate, Sheet Vinyl, Area Rugs, Ceramic & Porcelain Tile

            Business Details

            Location of This Business
            9979 Main St, Fairfax, VA 22031-3906
            BBB File Opened:
            2/20/2000
            Years in Business:
            44
            Business Started:
            10/17/1979
            Business Started Locally:
            12/15/1981
            Business Incorporated:
            12/15/1981
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 2705080913 A for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA

            These agencies may include:

            Department of Professional and Occupational Regulation (DPOR)-VA

            9960 Mayland Drive, Suite 400

            Henrico VA 23233

            (804) 367-8500

            http://www.dpor.virginia.gov

            BBB records show a license number of 86975 for this business, issued by Department of Labor, Licensing and Regulation (DLLR)-MD

            These agencies may include:

            Department of Labor, Licensing and Regulation (DLLR)-MD

            500 N. Calvert Street, Room 308

            Baltimore MD 21202

            (410) 230-6231

            http://www.dllr.maryland.gov/license

            BBB records show a license number of 420220000027 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC

            These agencies may include:

            Department of Consumer & Regulatory Affairs (DCRA)-DC

            1000 4th Street SW

            Washington DC 20024

            (202) 442-9828

            Fax: (202) 7276546

            http://www.dcra.dc.gov

            Type of Entity:
            Corporation
            Business Management
            • Mr. Robert Menefee, President
            • Ms. Jennifer Sanchez, Office Manager
            Contact Information

            Principal

            • Mr. Robert Menefee, President

            Customer Contact

            • Ms. Jennifer Sanchez, Office Manager
            Additional Contact Information

            Fax Numbers

            • (703) 691-3104
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring construction and remodeling services you can trust

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/07/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            On March 31, 2022, I contacted Nick R************* about flooring America doing an install. I sent him a copy of the previous quote i had from another company. ***** sent me a new quote and left off the **** that was in the previous quote and called me stating he didn't know why the other company included it in their quote and stated i didn't need it. Then the contractor came out and started installing my floors, once he left, we walked on the floor and noticed the family room floor was lower than the kitchen and the hardwood from the family room to the kitchen had a bow in it. Come to find out, I needed the ****, now I am in a situation, either my floor is uneven or I have to get flooring America to fix their problem. I shouldn't have to pay extra for their employee's mistake, he is the subject matter expert. Since the sales rep was dishonest, it is costing me more money to do business with flooring America.
            Read More
            Read 2 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Neha S

            07/10/2023

            Do not follow industry best practices and expect customers to pay for any errors or corrections after installation when the fault is on them for their lack of due diligence. We had vinyl floors installed in our basement and never was advised of potential moisture issues nor was a quick surface test performed to prevent any issues in the future (this is an industry standard). Within one year our floors started warping and we were told that we may have moisture issues and after doing a quick surface test, it was confirmed. Their solution: pay for all new tile material and labor again. Their contract doesn’t include any type of warranty or guarantee, which makes it convenient for them. THEY ARE A SCAM. Better to go to the tile shop and get advice from real flooring specialists and more affordable material, etc.
            Read 1 More Customer Review

            Local BBB

            BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.