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          The Exterior Company has 1 locations, listed below.

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            Business ProfileforThe Exterior Company

            Construction Services
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.9/5stars

            Average of 174 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/24/2012

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            The Exterior Company is an experienced roofer that can help you determine if a roof replacement is in order. We’ll perform a thorough inspection and diagnose potential issues that could indicate the need for a new roof. If it’s time for an upgrade, we can also handle your roof installation project from start to finish. We can help you select the best materials based on your needs and budget and complete your installation project quickly, efficiently and affordably.

            Business Details

            BBB File Opened:
            8/1/2012
            Years in Business:
            15
            Business Started:
            6/10/2008
            Business Incorporated:
            5/7/2012
            Accredited Since:
            9/24/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of PA093603 for this business, issued by Office of the Attorney General-PA. The expiration date of this license is 7/20/2024.

            These agencies may include:

            Office of the Attorney General-PA

            Strawberry Square, 14th Floor

            Harrisburg PA 17120

            (800) 441-2555

            http://www.attorneygeneral.gov

            Type of Entity:
            Corporation
            Business Management
            • Mr. Ryan Hoke, President
            • Mr. Joe Hydrick, Director
            Contact Information

            Principal

            • Mr. Ryan Hoke, President

            Customer Contact

            • Mr. Ryan Hoke, President
            • Mr. Joe Hydrick, Director
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Hiring construction and remodeling services you can trust

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/03/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I called TEC to come out and fix an exterior leak in late spring. Every time it rains we get water pouring in from our upstairs bedroom ceiling. They looked at the ceiling where the leak was and checked out our attic. I was told that the leak was coming in from the roof due to deck board spacing and water getting under the shingles. I explained the attic floor had never been wet, we had never seen water, and we had never had water damage or wet spots in the attic. They guaranteed that replacing the roof would fix our leak and they didn’t want to check the rest of the exterior. I disagreed but went on his word. The question of what would happen if replacing the roof didn't fix the leak had been brought up multiple times. We were constantly told replacing the roof would take care of the issue, and if the leak were not due to the roof, TEC would fix the issue and make it right. Once we signed the contract and put the deposit down, our experience with TEC changed. After the installation of the roof, we had to clean up lots of shingles, they never came back out to inspect the job or clean up, we found many nails all over the place, and the leftover materials were left in the middle of our lawn for a week. We were hounded for payment. not even 24 hours after receiving a bill. The leak started the first time it rained after replacing the roof and the company refuses to do anything about it. I have spend 4+ months and spoken with 3 different people and no one is willing to make it right. It is undeniable that instead of completing the proper exterior inspection to find the leak, TEC saw an old house with an old roof and thought they could upsell a project from a small 1-2 thousand dollar project to a massive $17,000 roof replacement project. That is entirely unethical and not an acceptable way to do business. TEC was paid for a service with a guarantee of fixing the issue, and they didn't follow through.
            Read More

            Customer Reviews

            174 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            AJ M

            5 stars

            02/03/2024

            I worked with Brad and TEC for a new roof and siding. While such a large job and financial commitment can be tough to contemplate, Brad and the team made it incredibly easy. The process was well planned and seamless. I can't recommend Brad and team enough for their commitment to excellence and craftsmanship.

            The Exterior Company Response

            02/14/2024

            Dear AJ, Thank you so much for your positive feedback! We're thrilled to hear that you had a terrific experience working with Brad and the team. Enjoy your new roof and siding!

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