Support Nerds, Inc
2 years in business600 Eagleview Blvd Ste 300
Exton, PA 19341-1121
- (732) 312-5118
Additional Phone Numbers
- (800) 246-7990
Additional Email Addresses
Find a Location
Type of EntityCorporation
- Ms. Urwashi Bhutani, Director
- Mr. Paul Hayden, Business Manager
- Mr. Nav Jenkins, Operations Director
- Computer Services
- Printer Sales and Service
- Computer Hardware
- Computer Repair
Products & ServicesLaptop, Desktop, Printer, Software, Hard Drive, Motherboard, RAM, Battery, AC Power Adapter, Screen, All in One Desktop, Productivity Software, Office Supplies
Service AreaWe service the following area(s): Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Alternate Business Names
- Nerds Shop
Methods of Payment
- We accepts payments through Credit card, Debit card, PayPal, Master pass & Mail-in Check
Refund & Exchange Policy:Refund Policy:
Support Nerds INC. (Support Nerds) maintains separate refund policies based on the plan purchased by the Subscriber (“you”).
Single-Incident Plan Refunds:
Unused Single-Incident Plans must be used within 30 days of purchase. No refunds will be issued for unused Single-Incident Plans after 30 days.
A used Single-Incident Plan is eligible for refund if the issue/incident cannot be resolved by our technicians. In this case, refund requests must be made within 7 days of the last interaction with a Support Nerds technician. If a refund request is not received within 7 days, the Single-Incident Plan will be honored for a future issue/incident.
If the same initial problem reoccurs but after 30 days from the date of activation, and if problem could not be fixed this time, then Support Nerds doesn’t hold any commitment of refunding the money. Money back policy for original problem resides only in the first 30 days of activation.
Subscription Plan Refunds:
For Subscription Plans, refund requests will be honored if our technicians have not been able to resolve any issue within the first 30 days of the subscription. If Support Nerds has successfully resolved one or more cases, the Subscription Plan fees are not refundable.
Add-on Plan Refunds:
For add-on plans, like downloading or installing any software, security license, operating system, refund will be honored if our technicians have not been able to fix the issue. If Support Nerds technicians has successfully resolved the issue, then the plan fees are not refundable. Support Nerds INC. (Support Nerds) issue refunds for all problems that turn out to be out-of-scope and problems that cannot be fixed over the phone, email or chat. If Customer is not satisfied and the issue is not fixed or the same issue crops up again and again, Support Nerds will honor the refund once a request is made by the Subscriber within 30 days since the issue was brought to the attention of Support Nerds.
Refund processed can take up to 7-10 business days to reflect in your respective bank account, credit card or debit card. However, a confirmation email regarding the refund will be sent immediately to your subscribed email address.
Support Nerds reserves the right, at any time and without notice, to update or otherwise modify this Refund Policy by posting such update or other modification at the Refund Policy page on the Website. Any update or other modification shall be effective immediately upon such posting. Accordingly, we encourage you to review this Refund Policy periodically to determine if it has been modified.
Support Nerds, Inc. is a leading service provider of Managed IT Solutions and Technical Helpdesk Support Services in US and Canada. We offer Annual Maintenance Contracts, IT Tech Support, Optimization Services, Virus Removal Services, Online & On-site Support as well as Repair Services for Computers & Printers.
BBB Reason for Ratings
Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
Out of Business
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
Misuse of Better Business Bureau Name/Logo
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.
The following Government Agency(s) or Association(s) may be able to provide you additional information:
Federal Trade Commission (FTC)-Federal
600 Pennsylvania Avenue, N.W.
Washington DC 20580
Phone Number: 202-326-2222