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Find a Location

AWeber Communications has 1 locations, listed below.

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    Business ProfileforAWeber Communications

    Computer Hardware
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/9/2008

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    AWeber, headquartered in suburban Philadelphia, helps over 100,000 businesses, entrepreneurs and bloggers increase sales and profits through its suite of web-based email marketing software. The privately held, debt-free company was founded in 1998. For more information, visit aweber.com, subscribe to the AWeber blog, or follow on Twitter and Facebook.

    Business Details

    Location of This Business
    4275 County Line Rd Ste 10, Chalfont, PA 18914-2212
    BBB File Opened:
    12/29/1999
    Years in Business:
    25
    Business Started:
    8/1/1998
    Business Incorporated:
    12/29/1999
    Accredited Since:
    5/9/2008
    Type of Entity:
    Corporation
    Business Management
    • Mr. Sean Cohen, COO
    • Mr. Tom Kulzer, CEO/Founder
    Contact Information

    Principal

    • Mr. Sean Cohen, COO
    • Mr. Tom Kulzer, CEO/Founder

    Customer Contact

    • Mr. Sean Cohen, COO
    • Mr. Tom Kulzer, CEO/Founder
    Additional Contact Information

    Fax Numbers

    • (215) 701-8733
      Other Fax

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/03/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    Aweber shut my account and I was not doing anything wrong. The thing is, I don't mind the fact that they shut down my account. They are a business and they are not required to work with everyone. What I mind is the ruthless, horrible way they dealt with it. I spent a whole month making the automation sequences with Aweber - emails with my heart and soul in them that were tied to a complex sales process.They just shut it off, and did not have the courtesy to allow me to login and simply copy my emails to move them to another service. I didn't have high spam complaints, was not doing anything illegal, and there was essentially no reason for it.I do not want anything from them at all, and don't want to work with them again. I just want to login, and to copy my content so I can move it somewhere else because this took my heart and my soul and I don't have time to recreate it and they gave me no warning.I understand the need to control email to some level, but not like this. What they did to me should be illegal because they have destroyed about 250 hours of my personal work, heart, and energy that I put into writing emails that work with my sales process. It is like they do not understand that there are little people like me who feed their families with customer communication through email.Again, all they had to do, was to warn me that I cannot send any more emails, and to give me a few days to login and copy my content so I do not have to create it all from scratch. It is not funny to do this to people.All I want from them again is my automation sequences and the emails I wrote myself. In other words, so I can login, copy the sequence, and move it to another service.It would take me 1 hour to copy this information from the login interface. It would take me 250 hours to rewrite all of it. I need my own content. The list, the email sequence, and that is it. If they give me that I will close the complaint. But I need it fast as I am losing business.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Scott M

    1 star

    12/01/2022

    Company supports spam emails. Unsubscribe button leads you to an even more suspect/questionable website. If they are not the ones sending the spam emails, they need to screen their clients much more closely.

    AWeber Communications Response

    12/02/2022

    AWeber Systems is a responsible web company and does not endorse nor tolerate email abuse. Spamming is *strictly* against our terms of service and it is regularly enforced. ******************************   Please send us a copy of the message you received to [email protected] and it will be investigated promptly.

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