BBB Business Review

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This business is not BBB accredited.

Monarch Recovery Managment, Inc.

Phone: (215) 281-7500 Fax: (215) 281-7512 View Additional Phone Numbers 10965 Decatur Road, Philadelphia, PA 19154 View Additional Email Addresses http://www.monarchrecoverymanagement.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Monarch Recovery Managment, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 19 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 14
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 19

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Monarch Recovery Managment, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 6

Additional Information

BBB file opened: October 17, 1994 Business started: 07/01/1973 in PA Business under new ownership as of: 07/01/2009 Business incorporated 05/19/2009 in PA
Type of Entity

Corporation

Business Management
Mr. William Fuller, President/Owner Mr. William Fuller, President Mr. Sidney Miller, President Ms. Cheryl Cooper, General Counsel/Chief Compliance Officer Ms. Diane Mazzacano, CAO/Owner Ms. Sharon Tarallo, SVP-HR/Owner
Contact Information
Customer Contact: Ms. Cheryl Cooper, General Counsel/Chief Compliance Officer
Principal: Mr. William Fuller, President
Principal: Mr. William Fuller, President/Owner
Principal: Mr. Sidney Miller, President
Business Category

Collection Agencies

Alternate Business Names
Monarch Recovery Management, Inc.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.