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Comcast Corporation

Comcast Corporation

(800) 266-2278

Comcast Corporation

54 years in business
Headquarters
1701 John F Kennedy Blvd
Philadelphia, PA 19103-2838
Additional Phone Numbers
  • (800) 934-6489
  • (901) 800-8236
  • (888) 508-0297
  • (904) 374-8237
  • (877) 824-2288
  • (904) 374-8237
  • (800) 906-0750
  • (503) 617-1096
Additional Email Addresses
  • customerservice@cable.comcast.com
BBB File Opened: 01/16/1990
Business Started: 07/28/1963
Business Started Locally: 03/04/1977
Business Incorporated: 03/05/1969 in PA
Type of Entity
Corporation
Business Management
  • Mr. Brian Roberts, President & CEO
  • Ms. Nicole Patel, Project Manager
Business Category
  • Cable TV
  • Cable Installation
  • Internet Service
  • Telephones

Products & Services
Cable TV, Internet, Phone, Security
Alternate Business Names
  • Comcast Communications
  • Comcast Cable
  • Comcast Cable Communications Inc
  • Xfinity
  • CN8
  • Comcast

Alerts & Actions

Government Action

California v. Comcast

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency.  If the matter is being appealed, it will be noted below.

On September 17, 2015, Comcast and the State of California reached a settlement in the form of a stipulated Final Judgment and Permanent Injunction resolving claims that the company violated California's Business and Professions Code and its Public Utilities Code.  Specifically, the case resolves allegations that Comcast disclosed unpublished or unlisted phone numbers of certain of its clients despite their requesting and paying for the unpublished or unlisted status. As a result of the settlement, Comcast will cease disclosure of these numbers and submitted to monitoring by California's Attorney General.  Additionally, Comcast will make restitution in total of almost $8,000,000 to customers affected by the alleged violations, including additional amounts to consumers who had unlisted/unpublished for safety purposes.  The settlement also requires a civil penalty of $25,000,000.  For more information on this action, you may visit this webpage: https://oag.ca.gov/news/press-releases/attorney-general-kamala-d-harris-reaches-33-million-settlement-comcast-over      

Government Action

State of Washington v. Comcast

The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.

On August 1, 2016, the Washington Attorney General (WAG) filed a lawsuit in King County against Comcast alleging violations of the Washington Consumer Protection Act (CPA).  Specifically, the lawsuit alleges that Comcast deceived 500,000 consumers in Washington by inducing the sale of a Service Protection Plan charging $4.99 monthly on the basis that it would protect against the cost of repairing wiring inside the home, but that the company did not disclose that the Plan excluded wiring inside of walls within the home.  The WAG also alleged that Comcast improperly charged Washington customers for service calls on Comcast equipment and networks when its guarantee states that it will not charge for such calls.  Finally, the lawsuit alleges that Comcast improperly performed credit checks on customers - potentially lowering their credit scores - when consumers had paid deposits for equipment, nullifying the requirement for the credit check.  The remedies sought by the WAG include restitution of approximately $75 million for the Service Protection Plan and service call violations, removal of the credit checks for over 6,000 customers, $2,000 per violation of the CPA, and an injunction requiring correction of the violations.  

For more information, go to: http://atg.wa.gov/news/news-releases/ag-announces-lawsuit-against-comcast-more-100-million.

Government Action

In the Matter Of Comcast Corporation

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

On October 11, 2016, the Federal Communications Commission announced a Consent Decree between it and Comcast to resolve an investigation in the company's alleged billing for unordered services or equipment.  Specifically, the FCC stated it had received numerous complaints about Comcast charging customers for premium channels, set-top boxes, and digital video recorders they did not order and billing customers for services or upgrades that were specifically rejected.  In agreeing to the Consent Decree, Comcast admitted no wrongdoing and agreed to pay a $2.3 million civil fine.  Comcast also agreed to develop and implement policies and procedures to obtain specific consent from consumers for new services or equipment, to send order confirmations separate from bills when to describe changes to consumers' services and equipment, to give consumers the ability to block new services or equipment to their account, and to create a program for disputing charges in a standard and efficient manner.  for more information on this action, please go to https://www.fcc.gov/document/comcast-pay-23m-fine-resolve-billing-complaints.  

Comcast Corporation

This Business Is Not BBB Accredited

Comcast Corporation

Customer Review Rating:

34%
64%

Composite Score: