This Business Is Not BBB Accredited

House of Beauty

House of Beauty

(215) 576-0717

House of Beauty

33 years in business
2191 Hornig Road
Phila, PA 19116
Fax Numbers
  • (215) 576-7382
Additional Phone Numbers
  • (215) 238-9191
  • (215) 576-9717
  • (215) 576-5602
Additional Email Addresses
BBB File Opened: 03/07/1991
Business Started: 04/06/1984
Business Started Locally: 08/09/1984
Business Incorporated: 08/09/1984 in PA
Type of Entity
Business Management
  • Mr. Gary K. Roman, President/CFO
  • Ms. Makenzie Newman, Director of Store Operations
Business Category
  • Beauty Supplies & Equipment
  • General Merchandise - Retail
  • Skin Care
  • Wigs & Hairpieces

Additional Information
  • On August 4, 2016 the BBB requested information from the company including its terms & conditions, refund and credit policies, exchange and delivery policies, and the like. The company failed to respond to the BBB inquiry. 

Alternate Business Names
  • House of Beauty


Pattern of Complaint

On August 4, 2016, the BBB requested information from the company regarding a pattern of complaints alleging the company fails to deliver products within the time-frame promised, fails to provide refunds when the order is cancelled or returned, and fails to provide adequate customer service. The BBB requested the company address these matters and correct its practices to eliminate the pattern of complaints. The company failed to respond to the BB Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for House of Beauty include:

  • 192 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Pennsylvania Attorney General-Philadelphia
21 South 12th Street
Philadelphia PA 19107
Phone Number: 800-441-2555 (Pennsylvania Residents)

House of Beauty


House of Beauty

Customer Review Rating:


Composite Score: