Business ProfileforWind Rider Auto Outlet, LLC

I was told to expect a call for my tags. As it got closer to my temps expiring, I made follow up calls. First, they did not have a copy of my driver's license (which they already made a copy, for me to test drive). They just lost it (a whole PII issue there), so I emailed them a copy. Read google review for second reason..(Character limit) Third, two days before expiration I asked them if I needed to come in to renew tags and they said there is no need. Turns out I had to cancel plans to come in over the weekend because they were unable to get me tags. There is now an issue with the tint of the car that needs a form filled out to receive tags. It took a month to discover and they had no real understanding on how to properly fill the form out. Fourth, their 3rd party VA inspector should of failed inspection because the rotor and brakes needed to be replaced. Their response when I addressed the issue less than an hour after purchase was “There is minor wear but we will take care of it” and “it passed inspection, but we will take care of you”. The minor wear was actually that the brake wear are less than 2/32. My last phone call with them they were supposed to purchase the parts before my arrival today. They were not purchased. Lastly is the disrespect. This is the real reason why I decided to post this. The “we will fix it” and “we will get you what you need” with no follow through is disrespectful but no where near what happened this morning. When I dropped off my car, I was asked to have a word outside. There I was being asked if “I am okay?” and “The staff is worried about what could be in your bag”. I carry a bag (with a Kohala bear key chain on it) that contains my medical supplies that I need to administer daily. I carried this every time I been at that dealership and everywhere I go. I never have been questioned on the contents of this bag. I was wearing a tie dye cookie monster tshirt, gym shorts, and flip flops…. I guess I look as threatening as they come.