BBB Accredited Business Profile

Battery Mart Inc

Battery Mart Inc

(540) 665-0065

Battery Mart Inc

36 years in business
1 Battery Dr
Winchester, VA 22601-3673
Fax Numbers
  • (540) 665-9623
  • (304) 267-2646
Additional Phone Numbers
  • (304) 267-7033
  • (800) 405-2121
BBB File Opened: 03/27/2003
Business Started: 01/01/1981
Business Incorporated: 11/01/1983 in VA
Type of Entity
Corporation
Business Management
  • Mr. C.Mark Jenkins, President
  • Mrs. Cherie Lauck, General Manager
Business Category
  • Auto Parts & Supplies - New
  • Battery Supplies

Service Area
We service the following area(s): District of Columbia, Maryland, Pennsylvania, Virginia, West Virginia
Alternate Business Names
  • Battery Mart .com
  • Battery Mart of Winchester Inc
Methods of Payment
  • Cash, Check, MasterCard, VISA, American Express, Discover

    Net accounts can be set up with credit references

Refund & Exchange Policy: 
RETURNS POLICY: 100% SATISFACTION GUARANTEE
Easy, No Hassle Returns: 100% Satisfaction Guarantee
There's no reason to worry about your purchase from BatteryMart.com!
If your purchase from BatteryMart.com fails to meet your expectations for any reason, you can receive a refund of the product purchase price. Please contact us by email or phone and we'll let you know how to send your merchandise back.
BatteryMart.com will accept returns within the terms and conditions below.
Send inquiries to: returns@batterymart.com or call 800-405-2121 and press 3. You can also use our Contact Form.
Unopened Merchandise and Opened, As-New Merchandise
Any merchandise for which the original packaging is unopened may be returned to BatteryMart.com within 45 days if accompanied by a Return Authorization Number. The purchase price, excluding original and return shipping charges will be refunded. Returns may be subject to a 20% restocking fee on special order items.
Products for which the original packaging has been opened may be returned to BatteryMart.com within 45 days if accompanied by a Return Authorization Number. Opened merchandise must be returned in as-new condition, including the original box and all other original packaging, manuals and accessories. Fees imposed to us by our supplier to replace packaging, hardware, or printed materials will be deducted from the refund amount.
Defective Merchandise
For any product purchased from BatteryMart.com to be determined defective it must be returned to BatteryMart.com or the manufacturer and accompanied by a Return Authorization Number within the specified warranty period and terms. BatteryMart.com does not do advance warranties. Batteries received in a discharge state must be charged before we can properly test and evaluate. Products found to be defective from original workmanship will be replaced or credited, at customer request. Products found to be non-defective, will be returned at customer's expense.
Merchandise that has been Modified
Any modifications done to any merchandise may void the warranty.
Shipping Discrepancies
Shipping discrepancies must be reported within 5 days of delivery.
Shipments Damaged in Transit
Any item damaged in transit must be reported to BatteryMart.com within 5 days of delivery. All original packaging must be held with damaged item.
How to Return Merchandise
Contact our customer service representatives to receive a Return Authorization Number.
If a requested return is within the categories above, our customer service representatives will issue a Return Authorization Number and provide further instructions for returning the product. The Return Authorization Number must be included on the outside of the return package.
Please pack the product(s) to be returned tightly and with adequate protection. Be certain to get a tracking number from your shipper so you can monitor your package in transit. BatteryMart.com is not responsible for returns that are lost or damaged in transit back to us. BatteryMart.com is also not responsible for return shipping charges past the first 45 days.
International Orders: BatteryMart.com is not responsible for return shipping costs, duties/taxes, or brokerage fees for any orders outside of the US. Products found to be defective from original workmanship will be replaced or credited, at customer request. Products found to be non-defective, will be returned to the customer at their expense.
Send inquiries to: returns@batterymart.com or call 800-405-2121 and press 3. You can also use our Contact Form.
BBB accredited business

A+

Overview

Auto batteries, Batteries, Battery Supplies, Battery Charging Equipment, 

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Battery Mart Inc

Battery Mart Inc

BBB ACCREDITATION SINCE 03/20/2003

Customer Review Rating:

100%

Composite Score: